149. Choose the right answer.
How must the personal contacted with customers be dressed?
a) Personnel of all categories of hotels must wear uniforms, including a personal badge with the name and surname. The form must be clean.
b) They must wear a personal badge
c) They mustn't wear uniforms
d) They must wear dirty uniforms.
150. Choose the right answer.
What atmosphere must the personal of a hotel create?
a) They should be able to create an atmosphere of hospitality, be ready to kindly fulfill the request of the resident.
b) They should be able to create an atmosphere of hostile.
c) They should be able to create an atmosphere of competition .
d) They should be able to create an atmosphere of jealousy.
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