1. What is tourism?

304.What is the most important problem among the problems posed by tourism?

A) service and hospitality

B) tourism and service

C) tourism and hospitality

D) service and marketing
305. What is the most important criteria-for the quality of work of the travel agency?

A) number of thanks-or complaints from customers

B) much thanks or requirements of customers

C) more of thanks or recommendations from customers

D) number of thanks of complaints from customers
306. What is the first class service?

A) the first class is a fairly high level of service

B) the first class is the highest level of service

C) the first class is the lowest level of service

D) the first class is the most popular service
307. What is the economy class?

A) economy class is the cheapest service option.

B) economy class is the richest service option.

C) economy class is the valuable service option

D) economy class is the cheapest service option