| 213. - Can I still order breakfast?
-……………..
a) Yes, Mr. Brown. Breakfast is available until 11am.
b) No problem, sir. May I repeat your order?
c) How may I help you?
d) I’ll ask housekeeping to bring some up.
214. We want ………… the best service to our customers.
a) to offer b) to decide
c) to finish d) to transport
215.How many hours does a hotel operate a day?
a) 24 hours b) at midday
c) during the night d) only in the evenings
216.How are back-of-the-house jobs performed?
a) out of sight of the hotel guests b) by managers
c) by hotel staff d) in front of the guests
217. It is an absolutely broad sector of the hospitality industry, ranging from bed & breakfast enterprises and hotels to other facilities that offer lodging services.
What is it?
a) accommodation b) customer service
c) lodging service d) food an beverage
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