Phone: 131 313 (domestic and International); 131 223 (flight arrivals)
Website:www.qantas.com.au Qantas offers many services to passengers with disabilities, details of which are on the Specific Needs tab of its website (see above). Customers who have a hearing or speech impairment can also call Qantas via the National Relay Service 24 hours a day, 7 days a week.
Qantas advises passengers to mention their support needs when booking flights and to give details of any mobility or medical equipment which will be carried, or may be required, in-flight. Passengers also need to mention any dietary requirements when booking and if they are on medication. Please ensure you carry the medication needed for your trip in your cabin baggage.
Customers with high-level support needs who require the full-time assistance of a carer while they are seated on a plane are eligible to apply for a Qantas Carer Concession card. This card entitles cardholders to a 50 per cent discount off full price business class domestic airfares, 20 per cent off full price economy domestic airfares, or 10 per cent off the majority of domestic discounted airfares (except red-e-deals). The carer needs to be nominated when the flight is booked. The Qantas Carer Concession card is a photo ID card that is valid for three years. Contact NICAN: 1800 806 760 or nican.com.au/service/qantas. The State-issued Travel Pass for Person with Vision Impairment can also be used to gain this concession.
