Agd future Focus of Family Law Services Final Report Jan 2016



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Future Focus of the Family Law Services

Final Report – WORD VERSION

22 January 2016


Contents

1Introduction 14

2Family Law Services 22

3Key policy and service delivery observations and issues identified 28

4Key demand and service location observations and issues 55

5Options for change 78


Inherent Limitations

The services provided in connection with this engagement comprise an advisory engagement which is not subject to Australian Auditing Standards or Australian Standards on Review or Assurance Engagements, and consequently no opinions or conclusions intended to convey assurance have been expressed.

No warranty of completeness, accuracy or reliability is given in relation to the statements and representations made by, and the information and documentation provided by the Attorney General’s Department (AGD) or the Department of Social Services (DSS) employees or management consulted as part of the process.

KPMG have indicated within this Report the sources of the information provided. We have not sought to independently verify those sources unless otherwise noted within the Report.

KPMG is under no obligation in any circumstance to update this Report, in either oral or written form, for events occurring after the Report has been issued in final form.

The findings in this Report have been formed on the above basis.

Any redistribution of this report requires the prior written approval of KPMG and in any event is to be complete and unaltered version of the report and accompanied only by such other materials as KPMG may agree.

Third Party Reliance

This report is solely for the purpose set out in the Project Scope Section and for the Attorney General’s Department’s information, and is not to be used for any other purpose or distributed to any other party without KPMG’s prior written consent.

This report has been prepared at the request of the Attorney General’s Department in accordance with the terms of KPMG’s contract dated 15 June 2015. Other than our responsibility to the Attorney General’s Department, neither KPMG nor any member or employee of KPMG undertakes responsibility arising in any way from reliance placed by a third party on this report. Any reliance placed is that party’s sole responsibility.

Reliance on Projections

Any projections that have been used in this Report are based on assumptions about circumstances and events for which there is not yet appropriately reliable data available. As a result, we cannot provide any assurance that these projections will be, or have been, achieved.

Any such projections should not be regarded as a representation or warranty by or on behalf of KPMG or any other person that such projections or their underlying assumptions will be, or have been, achieved. Opinions offered constitute our judgement and are subject to change without notice, as are statements about market trends, which are based on market conditions.

Accessibility

To comply with the Commonwealth Government’s accessibility requirements for publishing on the internet, two versions of this Report are available: a KPMG-branded PDF version and a Microsoft Word version. The KPMG-branded PDF version of this Report remains the definitive version of this Report.



Responsibility for the security of any electronic distribution of this report remains the responsibility of the Attorney General’s Department and KPMG accepts no liability if the report is or has been altered in any way by any person.

Glossary


AGD

Attorney-General’s Department (Cth)

ATO

Australian Tax Office

ATSI

Aboriginal and Torres Strait Islander

CALD

Culturally and Linguistically Diverse

CCS

Children’s Contact Services

CFDR

Coordinated Family Dispute Resolution

CLCs

Community Legal Centres

DSS

Department of Social Services (Cth)

FDR

Family Dispute Resolution

FDRP

Family Dispute Resolution Practitioner

FLS

Family Law Services

FRAL

Family Relationship Advice Line

FRCs

Family Relationship Centres

FRO

Family Relationships Online

FRSA

Family Relationship Services Australia

LGA

Local Government Area

MOU

Memorandum of Understanding

MSP

Men’s Support Professional

NBN

National Broadband Network

POP

Parenting Order Program

PSCP

Post Separation Cooperative Parenting

RFDR

Regional Family Dispute Resolution

SFVP

Specialist Family Violence Professional

Service provider

Organisations funded to deliver the family law services across Australia

Service outlet

Geographic location within which family law services are delivered. May include more than one service type

Service type

One of the streams within the family law services (i.e. Family Law Counselling, Post Separation Cooperative Parenting)

TDRS

Telephone Dispute Resolution Service



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