Future Focus of the Family Law Services
Final Report – WORD VERSION
22 January 2016
Contents
1Introduction 14
2Family Law Services 22
3Key policy and service delivery observations and issues identified 28
4Key demand and service location observations and issues 55
5Options for change 78
Inherent Limitations
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KPMG is under no obligation in any circumstance to update this Report, in either oral or written form, for events occurring after the Report has been issued in final form.
The findings in this Report have been formed on the above basis.
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Third Party Reliance
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This report has been prepared at the request of the Attorney General’s Department in accordance with the terms of KPMG’s contract dated 15 June 2015. Other than our responsibility to the Attorney General’s Department, neither KPMG nor any member or employee of KPMG undertakes responsibility arising in any way from reliance placed by a third party on this report. Any reliance placed is that party’s sole responsibility.
Reliance on Projections
Any projections that have been used in this Report are based on assumptions about circumstances and events for which there is not yet appropriately reliable data available. As a result, we cannot provide any assurance that these projections will be, or have been, achieved.
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Accessibility
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AGD
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Attorney-General’s Department (Cth)
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ATO
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Australian Tax Office
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ATSI
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Aboriginal and Torres Strait Islander
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CALD
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Culturally and Linguistically Diverse
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CCS
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Children’s Contact Services
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CFDR
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Coordinated Family Dispute Resolution
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CLCs
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Community Legal Centres
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DSS
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Department of Social Services (Cth)
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FDR
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Family Dispute Resolution
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FDRP
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Family Dispute Resolution Practitioner
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FLS
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Family Law Services
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FRAL
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Family Relationship Advice Line
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FRCs
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Family Relationship Centres
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FRO
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Family Relationships Online
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FRSA
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Family Relationship Services Australia
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LGA
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Local Government Area
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MOU
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Memorandum of Understanding
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MSP
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Men’s Support Professional
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NBN
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National Broadband Network
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POP
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Parenting Order Program
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PSCP
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Post Separation Cooperative Parenting
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RFDR
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Regional Family Dispute Resolution
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SFVP
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Specialist Family Violence Professional
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Service provider
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Organisations funded to deliver the family law services across Australia
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Service outlet
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Geographic location within which family law services are delivered. May include more than one service type
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Service type
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One of the streams within the family law services (i.e. Family Law Counselling, Post Separation Cooperative Parenting)
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TDRS
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Telephone Dispute Resolution Service
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