FEEDBACK
– Individual or group opinions of physical / legal persons regarding the services provided, work of
certain departments or the Airline in whole.
DENIAL OF CARRIAGE
– The Airline’s denial to accept a passenger for a certain flight.
PASSENGER
-A person who is carried, or to be carried on an aircraft according to the contract of air
transportation, except for members of the crew;
EXCESS BAGGAGE
–Part of the baggage weight which is in excess of the free baggage allowance set by the Airline, and is paid
by a Passenger according to the established tariffs, as well as items not covered by the free baggage
allowance (bulky baggage, sports equipment, pets and domestic (tame) animals, except for guide-dogs
accompanying blind / deaf Passengers; baggage, the declared value of which exceeds the limit of liability of
the Carrier set by the Warsaw Convention and Montreal Convention).
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