Annex №1 to the Order №120 as of February 15- th, 2013

AIR TRANSPORTATION AGREEMENT

 

 

– Agreement concluded between the carrier and a physical or legal person regarding delivery of 

passengers, baggage or cargo to the destination point (points) for the fixed fee. The Agreement on air 

carriage of Passengers shall be confirmed by ticket, Agreement on air carriage of cargo – by freight bill, 

and Agreement on air carriage of baggage – by baggage check;

 

 

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ADDITIONAL CARRIAGE (ADDITIONAL FLIGHT)

 

 

– Flight operated extra to the schedule on the same route on which regular flights are conducted.

 

 

COMPLAINT

 

 

- An appeal demanding the resumption of the legitimate interests of physical or legal persons violated by 

the acts/omission of the Airline’s officials.

 

 

BAGGAGE DELAY

 

 

- Arrival of a baggage at passenger’s destination with delay, exceeding a reasonable time period.