21.2. Passengers' written complaint consideration procedures
21.2.1. Passenger’s written complaint shall be considered within a month, except for cases stipulated by
the existing legislation, and a complaint which does not require additional investigation and examination
shall be solved within 15 days, unless another term is stipulated in the existing legislation.
21.2.2. If a comprehensive response may not be given, a Passenger shall be notified about reason of
delay and date of receipt of the answer.
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