23.3. Claims and term of limitation
23.3.1. Prior to forwarding a claim to the Airline, arisen due to non-fulfillment of the passenger or baggage
air transportation agreement terms and conditions, the passenger or a person acting upon the passenger's
instruction shall provide a written claim on mandatory basis. It may be excluded in case of death or injury
of the passenger when such written claim should be forwarded by persons entitled to loss indemnification
in accordance with the civil legislations norms.
23.3.2. A claim related to death or injury of a passenger may be forwarded within 2 years.
23.3.3. In case of delay of passenger transportation or other cases, the passenger or his/her authorized
person is entitled to forward a claim no later than 21 days following the date of arrival of the passenger
to the point of destination, or following the date of his/her scheduled arrival at the point of destination.
23.3.4. In case of damage of baggage, the passenger shall be entitled to forward a written claim for
loss indemnification within the terms specified below:
- In case of destruction, damage or shortage of baggage - immediately after detection of damage, but no
later than 7 days from the date of baggage collection;
- In case of delay of baggage transportation - within 21 days from the date of delivery of baggage to the
Passenger;
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