Annex №1 to the Order №120 as of February 15- th, 2013

15.17. 

Handling, delivery and receipt of baggage  

 

15.17.1. Passenger shall be responsible for collection of his/her baggage in the destination or the stop 

point. If Passenger did not receive his/her baggage within reasonable period after its arrival to 

destination point, transfer point or stop-over, the Airline is entitled to charge Passenger for baggage 

storage.  

 

15.17.2. Baggage that is not received by Passenger shall be passed on to appropriate airport services. 

Storage term for such baggage is 6 months, after this period the baggage shall be used in accordance with 

the applicable procedures.  

 

15.17.3. The owner of baggage receipt (baggage tag) is entitled to receive the baggage. The Airline is not 

obliged to check and determine rights of the owner of the baggage receipt or coupon of baggage tag for 

the receipt of baggage. The Airline is not responsible for the loss caused by refusal for such check-up.  

 

15.17.4. If the person who claims for the baggage does not have baggage receipt or tear-off baggage tag 

coupon, the delivery of such baggage is permitted only upon submission of strong evidence that will 

confirm his/her entitlement to the baggage and submission of warranties to cover Airline losses related to 

delivery of this baggage.  

 

15.17.5.  In case of short delivery, loss, damage, delay in delivery of the baggage, as well as in cases of 

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baggage delivery without any submitted baggage receipt (baggage tag), PIR (property irregularity report) 

shall be prepared immediately upon detection of irregularities before Passenger leaves the airport 

restricted zone; this report will be signed by the Airline representative and Passenger. Absence of the PIR 

cannot serve the reason to reject Passenger’s claims to the Airline concerning baggage transportation.  

 

15.17.6. In case the baggage delivery to the destination point is delayed for more than 24 hours due to the 

Airline’s fault, the Airline should cover one-time interim costs for purchase of articles of prime necessity 

at the rate of 50 EUR (or its equivalent) (based on the documents confirming Passenger’s ID, air-ticket, 

tear-off baggage tag coupon and reference of baggage non-arrival – PIR). Persons being residents of the 

country will not be provided with such compensations.