| 20. Refunds
20.1. General provisions
20.1.1. The Airline shall refund sums for an unused ticket (any part thereof), if otherwise is not specified
in the regulations of applicable rate specified in the ticket, only on the basis of transportation documents
with the IATA number of the Airline (771).
20.1.2. Payments shall be refunded during the transportation document validity term, to a person whose
name is indicated in the ticket (or his/her authorized person, as well as to an agency or a person who
paid for the ticket).
20.1.3. A ticket issued with regular or special tariff shall be valid for transportation for one-year term
from the date of the initial flight.
20.1.4. Payments under transportation documents shall be refunded for one-year term from the date of
transportation commencement, if it is started, or for one-year term from the date of transportation
document registration, if transportation is not started, and if otherwise is not specified in the regulations
of the applicable tariff.
20.1.5. Payment shall be refunded in the country of transportation sales at the place of purchase of the
ticket
only.
20.1.6. Payment shall be refunded in the same currency and form of payment as the ticket.
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