23.2. Claims management
23.2.1. Passenger claims shall be considered by the Airline in accordance with prescribed procedures.
23.2.2. The Airline shall examine a claim and notify the claimer about its satisfaction or rejection within
3 months, if transportation associated with the claim is fully performed by the Airline's flights.
23.2.3. The examination term for Passengers claims related to transportations involving other carriers
may be prolonged up to 6 months subject to the claim settlement regulations of such carriers in place.
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