Tajaajilamaa/Customer 20%
Tajaajilamaa/Customer
Tajaajilamaa/Customer
| -
Amantummaa Lammii guddisuu(1%)
| -
Sadarkaa amantummaa dabale (1%)
|
80%
|
85-100%
|
82%
|
85%
|
88%
|
90%
|
92%
|
Qorannoo fi sakatta’insa Amantummaa
|
-
Itti quufunsa Lammii guddisuu(1%)
| -
Sadarkaa itti quufinsaa dabale (1%)
|
80%
|
85-100%
|
82%
|
85%
|
88%
|
90%
|
92%
|
Qorannoo fi sakatta’insa itti quuffinsaa
|
-
Hirmaannaa fi fayyadamummaa lammii mirkana’e 12%
| -
Hirmaanaa lammi sosochii kessatti Dabalee (1.5%)
|
55%
|
60-80%
|
60%
|
63%
|
65%
|
68%
|
70%
|
Tarsimoo PGD fi mi/ispoortii
|
-
Fayyadamuummaa Dargaggootaa/lammii/ misoomaa kessatti Dabalee (2%)
|
63%
|
60-85%
|
65%
|
68%
|
70%
|
78%
|
80%
|
Tarsimoo PGD fi mi/ispoortii
|
-
Carraa hojii ummamee Hojii dhabdummaa dargaggoota hir’ate (1.5%)
|
50%
|
55-70%
|
55%
|
58%
|
60%
|
65%
|
68%
|
Tarsimoo IMX
|
-
Uuwisa Barnoota kessatti Hirmaannaa Dargaggootaa Dabalee (1%)
|
80%
|
85-95%
|
85%
|
88%
|
90%
|
92%
|
95%
|
Tarsimoo PGD
|
-
Fayyadamummaa dargaggootaa/lammii/ tajaajiloota keessatti dabale (1.5%)
|
60%
|
65-85%
|
65%
|
68%
|
70%
|
78%
|
80%
|
Tarsimoo PGD
|
-
Godaansa seeraan alaa dargaggootaa hir’ate (1%)
|
50%
|
55%-80%
|
55%
|
58%
|
60%
|
65%
|
68%
|
Tarsimoo PGD fi mi/ispoortii
|
-
Hirmaannaa Ogeesoota Ispoortii dabalee (1%)
|
50%
|
55%-80%
|
55%
|
58%
|
60%
|
65%
|
68%
|
Tarsimoo PGD
|
-
Sagantaa Leenjii guddatootaan bakka bu’oota ispoorteesitoota horatame(1.5%)
|
60%
|
65-85%
|
65%
|
68%
|
70%
|
78%
|
80%
|
-
Hirmaanaa abbootti qabeenyaa Damee Ispoortii Guddatee (1%)
|
|
|
|
|
|
|
|
Tarsimoo misooma ispoortii
|
-
Ga’umsa Raawwachisumaa lammi Gabisuu (6%)
| -
Sagantaalee leenjii dirriran gahumsa Raawwachisummaa dabalee (1%)
|
60 %
|
65-85%
|
65%
|
68%
|
70%
|
78%
|
80%
|
Sagantaa ijaarsa Dandeeti
|
-
Deeggarsa raawwachisummaa dabalee (0.5%)
|
60%
|
65-85%
|
65%
|
70%
|
75%
|
80%
|
85%
|
Tarsimoo PGD fi misooma ispoortii
|
-
Jaarmiyaalee gahumsa guutuun kaayyoo fi eergama isaani bahan (1.5%)
|
65%
|
70-95%
|
70%
|
75%
|
80%
|
85%
|
90%
|
-
Dargaggoota/Ispoortessitoota bu’aa qabeeyyi horataman (0.5%)
|
45%
|
50-70%
|
50%
|
55%
|
60%
|
65%
|
70%
|
-
Qaamolee bu’a qabeeyyii jajjabeeffaman /onachiifaman (0.5%)
|
60%
|
65-85%
|
65%
|
70%
|
75%
|
80%
|
85%
|
-
Gurma’iinsa Ijaarumsa Raayyaa Misoomaa cimee (0.5%)
|
50%
|
55-80%
|
55%
|
60%
|
65%
|
70%
|
75%
|
-
Sadarkaa dorgomummaa Naannichaa guddate (1%)
|
80%
|
82-100%
|
82%
|
85%
|
88%
|
90%
|
95%
|
Tarsimoo Ispoortii
|
-
Waldaalee isp.ulaagaa beekamtii guutuu argatan (0.5%)
|
60%
|
65-85%
|
65%
|
70%
|
75%
|
80%
|
85%
|
Faayinaansii (Finance) 15%
| -
Fayyadama fi bu’a qabeessummaa qabeenya guddisuu (13%)
| -
Bu’a qabeessummaa bajataa milka’ina galmaa wajjin dabalee ( 4%)
|
85%
|
90-100%
|
90%
|
92%
|
94%
|
96%
|
98%
|
Sagantaa Bu’a Qabeessummaa
Baajataa
|
-
Gahumsa fayyadama bajaata (efficency) dabale ( 2 %)
|
85%
|
90-100%
|
90%
|
92%
|
94%
|
96%
|
98%
|
-
Bu’a qabeessummaa itti fayyadama qabeenya dabalee (3%)
|
85%
|
90-100%
|
90%
|
92%
|
94%
|
96%
|
98%
|
-
Qisaasama qabeenyaa hir’ate (3%)
|
10%
|
8-1%
|
5%
|
4%
|
3%
|
2%
|
1%
|
-
Sirna koodii Ispoortii dirirreen bu’aan galmaaee (1%)
|
20%
|
25-50%
|
25%
|
30%
|
35%
|
40%
|
50%
|
-
Deggersaa baajata guddisuu2%
| -
Qabeenya sasaabamee (1%)
|
30%
|
35-50%
|
35%
|
38%
|
40%
|
45%
|
48%
|
Sagantaa Bu’a Qabeessummaa Baajataa
|
-
Galii guddate (1%)
|
30%
|
35-50%
|
35%
|
38%
|
40%
|
45%
|
48%
|
Adeemsa Hojii keessaa (Internal Business Process) 45%
| -
Hojimaata Bulchiinsa gaarii fi Kenna tajaajilaa fooyyeessuu (10%)
| -
Kennisa tajaajila fooyya’ee (5%)
|
70%
|
72-85%
|
72%
|
75%
|
78%
|
80%
|
85%
|
Sagantaalee Riifoormota
|
-
Komii hir’ate (2%)
|
30%
|
20-5%
|
20%
|
18%
|
12%
|
10%
|
5%
|
-
Hanga madda Kiraa sasabdumaa dhabamsifamee (1%)
|
55%
|
50-35%
|
50%
|
48%
|
45%
|
43%
|
40%
|
-
Miseensaa tokko shanne Bu’aa qabeessa ta’ee (1%)
|
35%
|
40-75%
|
40%
|
45%
|
50%
|
55%
|
60%
|
-
Adda-duree horatamee (1%)
|
30%
|
35-60%
|
35%
|
40%
|
45%
|
50%
|
55%
|
-
Sirna deeggarsa Hordoffii fi gamaagama fooyyessuu (8%)
| -
Foyya’insa raawwiii hojii Dabalee (3%)
|
75%
|
80-95%
|
85%
|
88%
|
90%
|
92%
|
95%
|
Sagantaa hordoffii fi deeggarsa ,
|
-
Uwwisa hordoffii deeggarsaa fi Gamagamaa dabale (3%)
|
85%
|
90-100%
|
90%
|
92%
|
94%
|
96%
|
98%
|
-
Uwwisa duub-deebii kenname (2%)
|
70%
|
72-85%
|
72%
|
75%
|
78%
|
80%
|
85%
|
-
Sirna Qo’annoo fi qorannoo foyyeesuu (2%)
| -
Hudhaalee Qoranodhaan Adda ba’an(1%)
|
60%
|
65-85%
|
65%
|
70%
|
75%
|
80%
|
85%
|
Sagantaawwan Qo’annoo
fi qorannoo
|
-
Rakkoo hir’ate (1%)
|
60%
|
65-85%
|
65%
|
70%
|
75%
|
80%
|
85%
|
-
Ilaalcha Misoomaa fi Dimokraasii Dargaggootaa fi Haawwasaa Ispoortii guddatee(6%)
| -
Waltajii Hirmaanaa Dargaggootaa fi Haawwasaa ispoortii bu’aa qabeessa ummamee (2%)
|
75%
|
80-95%
|
85%
|
88%
|
90%
|
92%
|
95%
|
Tarsimoo Dargaggootaa fi Misooma Ispoortii
|
-
Wal-qixumaa Korniyaa dabalee (1%)
|
50%
|
55-80%
|
55%
|
60%
|
65%
|
70%
|
75%
|
Sagantaa Koorniyaa Idileessuu
|
-
Sochii Misooma fi Haawwasumaa keessatti hojii tajaajila Tola oltumaa guddatee (3%)
|
65%
|
70-85%
|
70%
|
72%
|
75%
|
78%
|
80%
|
Tarsimoo PGD fi mi/ispoortii
|
-
Muuxannoo gaggaarii Lammi guddisuu.(2%)
| -
Muuxannoo gaggaarii sakat’amanii qindaa’an (1%)
|
2.5%
|
3-15%
|
3%
|
5%
|
8%
|
10%
|
12%
|
Tarsiimoo Muuxannoo gaggaarii babal’isuu
|
-
Muuxannoowwan gaggaarii bu’a qabeeyyii babal’atan (1%)
|
2%
|
3-15%
|
3%
|
5%
|
8%
|
10%
|
12%
|
-
Gurmaa’ins fi bulchiinsa ragaa Foyyeesuu (3%)
| -
Ragaa qindaa’ee odeeffanoof/tarsiimo’aaf/ olee (2%)
|
60%
|
65-85%
|
65%
|
70%
|
75%
|
80%
|
85%
|
Bulchiinsa ragaa fi
Odeeffannoo
|
-
kuufamaraga hojii qinda’ee (1%)
|
60%
|
65-85%
|
65%
|
70%
|
75%
|
80%
|
85%
|
-
Bu’a qabeessumma hojii Kominikeshinii foyyeesuu (8%)
| -
Bu’aa tarsimoo uwwisaa midiyaa argatee (3%)
|
60%
|
65-85%
|
65%
|
70%
|
75%
|
80%
|
85%
|
Sagantaa kominikeshinii
|
-
Jijjirama ilaalchaa misooma dabalee (3%)
|
90%
|
92%
|
94%
|
96%
|
98%
|
90%
|
92%
|
-
Waltajii Bu’aa qabeessa gaggeffamee (2%)
|
60%
|
65-85%
|
65%
|
70%
|
75%
|
80%
|
85%
|
-
Sirna Qindoomina fi Hariiroo hojii foyyeesuu (3%)
| -
Hariiroo qaamoolee waliin taasifamen bu’a argame (1.5%)
|
50%
|
55-80%
|
55%
|
60%
|
65%
|
70%
|
75%
|
Sagantaa Qindoominaa walta’insaa
|
-
Gurmaa’iinsa Raayyalee jijjirama sadan cimani bahan (1%)
|
35%
|
40-75%
|
40%
|
45%
|
50%
|
55%
|
60%
|
-
Dambii,Qajeelfamoota ,Istaandaardii, inshuraansii fi komershalayizeshinii hojirra olee (0.5%)
|
40%
|
45-70%
|
45%
|
50%
|
55%
|
60%
|
65%
|
-
Bu’uraalee misooma Lammi babal’isuu (3%)
| -
Biraga’insa fi Uwwisa Gidugaloota Nammoomaa fi BOI dabalee (1%)
|
70%
|
72-85%
|
72%
|
75%
|
78%
|
80%
|
83%
|
Tarsimoo PGD fi Ispoortii
|
-
Sanda Abbumaa qabenya mirkana’ee (1%)
|
60%
|
60-70%
|
60%
|
62%
|
65%
|
68%
|
70%
|
-
Meeshaalee fi hidhannoo guutamen bulchiinsaa, Faasilitiiwwan fi tajaajila bu’a qabeesumaa mirkana’e(1%)
|
65%
|
70-85%
|
70%
|
72%
|
75%
|
78%
|
80%
|
Ijaarsa Dandeettii 20%
| -
Dandeetti raawwachisummaa seektarichaa Foyyeesuu (10%)
| -
Leenjii Misooma Humna Namaa kennamee(6%)
|
50%
|
55-80%
|
55%
|
60%
|
65%
|
70%
|
75%
|
Sagantaalee misooma
Humna namaa
|
-
Gahumsa raawwannoo seektarichaa dabale (2%)
|
80%
|
85-95%
|
85%
|
88%
|
90%
|
92%
|
95%
|
-
Haammataalee Raawwachisummaa hojiirra olee (1%)
|
35%
|
40-65%
|
40%
|
45%
|
55%
|
60%
|
65%
|
-
Gad-lakkisa hojii ogeessotaa xiqqaate /turn over rate (1%)
|
16%
|
15-5%
|
15%
|
13%
|
10%
|
8%
|
6%
|
-
.Aadaa fi haala Naannoo hojii fooyyessuu (4%)
| -
Miira gareen/teamwork/ hojjechuu dabale (2.5%)
|
75%
|
80-95%
|
85%
|
88%
|
90%
|
92%
|
95%
|
Sagantaale Onnachiiftuu
|
-
Qaamolee bu’aa tarsiimoo waliin onnac hiifaman (0.5%)
|
20%
|
25-50%
|
25%
|
30%
|
35%
|
40%
|
45%
|
-
Itti quuffinsa hojjetootaa milkaa’ina hojii wajjin guddate (0.5%)
|
70%
|
72-85%
|
72%
|
75%
|
78%
|
80%
|
83%
|
-
Haala Naannoo hojii mija’aa uumame (0.5 %)
|
35%
|
40-65%
|
40%
|
45%
|
55%
|
60%
|
65%
|
-
. Dhiyeessaa fi itti fayyadama teeknoloojii guddisuu (6%)
| -
Itti fayyadammaa teeknoloojii dabalen bu’aan argamee (3 %)
|
65%
|
70-85%
|
70%
|
72%
|
75%
|
78%
|
80%
|
Itti fayadama TQO
|
-
Uwwisa teknoolojii dabale (2 %)
|
60%
|
65-75%
|
62%
|
65%
|
68%
|
70%
|
73%
|
-
Ragaa ammayyaa’aa qinda’ee hojii tarsiimoof Olee (1%)
|
35%
|
40-70%
|
40%
|
45%
|
50%
|
55%
|
60%
|