Customer and support what is Net Promoter System?

2014 – Progress Update (Content/Digital)

• Content/Digital
• Documented testing procedures and custom solutions enabling mentoring of other support resources
• Developed monitoring/alert tools
• Identified time consuming issues in support – recommended development solutions
• Streamlined process for new users – In Development
• Password resets & AD account
• Page locking
• Citrix session locking
• Clean up of legacy features

2014 – Progress Update (Advertising)

• Advertising
• Documented software release workflow
• Interdepartmental communications
• Road map reviews
• Recurring case discussions with product team
• Critical case reviews
• Solutions recommended to product development
• Added debug logging with email functionality (CC interfaces)
• Standardize naming conventions

2014 – Progress Update (Circulation)

• Circulation
• Developed/enhanced utilities
• GL Setup Export
• Debug Monitoring
• Business Rule Export
• Utility to correct Auto Renew issues