Customer and support what is Net Promoter System?

Review of the Net Promoter System Results

• How likely are you to recommend Newscycle Solutions to a colleague?
• Over 700 responses
• Scale 0-10
• 56% of you rated us in the 7-10 range
• Most common score given was 8

Review of the Net Promoter System Results

How likely are you to recommend Newscycle Solutions to a colleague?

• Unified product lines rated higher than Unlimited
• Pro products – rated the highest as a group
• Circulation product line – rated the highest as a product

Review of the Net Promoter System Results

• Top suggestion categories for improvement
• Features/Functionality/Stability
• Support Response Time
• Communication

Review of the Net Promoter System Results

• From your input we look for ways to improve
• Executive, Director, Management meetings to discuss results
• Identify areas we need to improve
• Develop a plan to complete these improvements