vii
6.2
Primary data results ............................................................................................................................... 95
6.3
Discussion of the results ......................................................................................................................... 95
6.3.1
Discussion of results from secondary data ................................................................................. 95
6.3.2
Discussion of results from the primary data ............................................................................ 105
Chapter Seven: Conclusion .......................................................................................................................... 117
7.1
Preamble .............................................................................................................................................. 117
7.2
Contribution of chapters ....................................................................................................................... 117
7.3
Recommendations ................................................................................................................................ 119
7.3.1
Users ......................................................................................................................................... 119
7.3.2
Social media platforms ............................................................................................................. 122
7.3.3
Governments ............................................................................................................................ 125
7.4
Future Research Directions ................................................................................................................... 126
7.5
Limitations of this research .................................................................................................................. 127
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