ABSTRACT In the current market conditions, companies have one path to struggle against competitors which is to serve customers over their expectations as information changes, renovates every second, not continue update long time and technology develope fastly. According to the delivery time producing best quality at least price, as company can survive and be in front of competitors by one step, makes different all the time. By the process management and process improvement more effective and productive outputs can be obtained. In this study, as a result of being global, continuously expectations of customers which is reason of survival of companies, changing management style, reducing quality and productivity of product or service, it is taked notice of the necessity of applying process management. The aim of study is to find the
