EmployeroftheYearAwar d employer of the year awards (eya) 2013 “Improving Business Competitiveness” questionnaire for management/ head of hr

Legal and Ethical Behaviour Our organisation’s leadership demonstrates legal and ethical behaviours at all times.	Employee Surveys; External Recognition Awards; Feedback, testimonials and commendations from customers, suppliers and/or partners

A.10	Decision Making Our organisation’s leadership makes and communicates decisions promptly.	Employee Surveys; Communication records	
A.11	Our organisation’s leadership is accountable for the decisions they make.	Employee Surveys; Leadership self- assessment	

No.	Criteria	Indicator	Criteria Score
A.12	Communication Our organisation’s leadership supports and facilitates cross functional communication.	Employee Surveys; Communication records; reporting relationships; work plans; meetings	
A.13	Our organisation’s leadership communicates effectively. Communication is structured and clear and provides the workforce with direction and promotes trust.	Employee Surveys; Communication strategy; Communication records; Communication media and tools; Customer Surveys; External Recognition Awards	
A.14