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Aviation accidents: most have human error component
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səhifə | 14/14 | tarix | 10.01.2022 | ölçüsü | 446 b. | | #99955 |
| Aviation accidents: most have human error component CRM Evolution Evolution of CRM to fifth-generation
Objectives of CRM Objectives of CRM Knowledge, skills, attitudes to promote safe, efficient operations: - Effective decision making
- Good crew communication
- Understanding/acceptance of role and responsibilities
CRM focuses broadly on training transportable teamwork skills
Types of CRM course Foundation Course - Wide range of topics covered
- Focus on discussion and video
Continuation Courses - In depth coverage of topic areas
- Skills practice (low fidelity)
LOFT/MOST - Skills practice (high fidelity)
- Crew-centred debrief
Topics in typical CRM courses Topics in typical CRM courses - Human information processing
- Personality and attitudes
- Communications
- Teamwork structures
- Teamwork behaviours
- Leadership style
- Decision making
- Stress management
- Human error
- Situation awareness
- Automation on the flight deck
- Fatigue and workload
- Case studies & research findings
- Be able to list the main topics
Leadership issues Effects of captain’s attitudes Authority Gradient
Communication Communication - US ASRS: most accidents involved failure of information transfer
- Low-error crews demonstrate different patterns of comms
Communication skills know them! - Inquiry
- Advocacy
- Listening
- Conflict resolution
- Critique
- Feedback
Barriers to communication - Physical; word usage; interpersonal; mental
- Cultural and language barriers
- Subordination problems
- ‘Power-distance’ barriers
Core teamwork behaviours Core teamwork behaviours - Monitoring
- Feedback
- Backing up
Ad hoc teams - Frequently arise in airline ops
- 73% of accidents occur on first day crew flying together
Situation awareness - Important topic in CRM
- See lecture on SA!
CRM training resources CRM training resources - Self-study
- Classroom awareness training
- Modelling
- Classroom skills training
- Skills practice in simulators
- Practice/coaching during flying
LOFT - Run in a high fidelity simulator
- Realistic sortie/real time
- Crew and facilitator ‘in role’
- Few failures
- Non-technical focus
- Focus on choice dilemmas
- Non jeopardy
- Crew-centred debrief using video
CRM Issues - What is ‘best practice’?
- Does it work?
- Those needing most help from CRM most resistant to change
- May change attitudes but not behaviour
- Needs management commitment
- CRM skill fade occurs over time
- Cultural issues should be considered
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