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NOT GIVEN
7 Answer: 
NOT GIVEN
Keywords in Questions
Similar words in Passage
Q7. Helen Stranger is the Head
Nurse.
C Centre Nurses 
Liz Stuart, Martina Scott and Helen Stranger are
available daily by appointment to help you with
dressings, ear syringing, children's immunisations,
removal of stitches and blood tests.
Note
The specific name “Helen Stranger” helps locate the relevant information in
paragraph C
Since the passage does not mention the nurses’ position, there is not enough
information to conclude whether Helen Stranger is the Head Nurse or not
So the answer must be 
NOT GIVEN
8 Answer: 
TRUE
page 20
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Keywords in Questions
Similar words in Passage
Q8. 
It 
is 
possible 
that
receptionists w i l l ask
y o u to
explain your problem.
F Receptionists
They may request
brief details of your symptoms or
illness - this enables the doctors to assess the
degree of urgency.
Note
Basing on the keyword “ receptionists”, we can easily pinpoint paragraph F for the
relevant information.
the phrase “explain your problem” as paraphrased from the passage is about giving
details about your problems such as symptoms or illness
“request” is paraphrased into “ask”; “they” in the passage means “receptionists”
All the keywords seem to match very well with each other, so the answer must be 
TRUE
9 Answer: 
TRUE
Keywords in Questions
Similar words in Passage