Human Services Quality Standards Easy Read version

Standard 1 Governance and management

Standard 2 Service access

Standard 3 Responding to individual need

Standard 4 Safety, wellbeing and rights

Standard 5 Feedback, complaints and appeals

Standard 6 Human resources

Where to get more information

Who is this booklet for?

The Department of Communities, Child Safety and Disability Services (the department) funds organisations to provide services to individuals, families and communities.

These services include:

• 
  disability support services
  
• 
  family support services
  
• 
  support services for children and young people
  
• 
  community support, such as counselling and referral services.
  

This booklet is for anyone who uses any of these services.

What are the standards?

The department wants to make sure that the services you receive are good quality.

To help make this happen, we have created the Human Services Quality Standards. These standards are like rules that service providers need to follow.