Important! Click to the test to see answers! Test test test test test test test 10 test 11 test 12 test 13 test 14 test 15 test 16 test 17 test 18 test 19 test

36. Answer: restaurants
Explain Tews, Michel and Stafford carried out research on staff in an American chain of …
– Key words: Tews, Michel, Stafford, research, staff, American chain
– Using the skim and scan skill, we can locate the information about Tews, Michael and Stafford‟s study in paragraph 11. The study (research) focused on “staff from a chain of themed restaurants in the United States”. Thus, the answer is clearly “restaurants”
o Research = study
o American = United States
37. Answer: perfomance
Explain They discovered that activities designed for staff to have fun improved their … ,
– Key words: activities, staff, fun, improved, management, involvement, lower
– Continue to read paragraph 11. According to these researchers, “It was found that fun activities had a favourable impact on performace”, meaning that fun activities improved staff performance. The answer for question 37 is “performance”.
– Next, “manager support for fun had a favourable impact in reducing turnover”. In this context, “manager support for fun” can be paraphrased into “manager involvement”.
o Discover = find
o Lower = reduce
– Thus, the answer for question 38 is “turnover”.
38. Answer: turnover
Explain and that management involvement led to lower staff …
– Key words: activities, staff, fun, improved, management, involvement, lower
– Continue to read paragraph 11. According to these researchers, “It was found that fun activities had a favourable impact on performace”, meaning that fun activities improved staff performance. The answer for question 37 is “performance”.
– Next, “manager support for fun had a favourable impact in reducing turnover”. In this context, “manager support for fun” can be paraphrased into “manager involvement”.
o Discover = find
o Lower = reduce
– Thus, the answer for question 38 is “turnover”.
39. Answer: goals
Explain They also found that the activities needed to fit both the company’s …
– Key words: activities, needed, fit, company’s,
– Continuing to read paragraph 11, according to Tews, Michel and Stafford, the “framing of that fun” must be aligned with two things: organizational goals (paraphrased into company‟s goals) and employee characteristics. Thus, it is clear that the correct answers are “goals” and “characteristics”, respectively.
o Fit = align with