Industry, science and resources portfolio

Performance Information for Output 2.4

Quality

• 
  % and number of key projects delivered on time;
  
• 
  Qualitative evaluation of quality processes, using summary of accreditation audits and internal assessments;
  
• 
  % and number of customers satisfied with services;
  
• 
  Qualitative evaluation of customer satisfaction using structured interviews or focus groups; and
  
• 
  Qualitative evaluation of the impact of programs and funding, using analysis of organisations assisted.
  

Quantity

• Number of services and products, by category: a) analytical laboratory services; b) spatial information services; and c) radio and space services.

Price

• Cost per key business service, by: a) analytical laboratory services; b) spatial information services; and c) radio and space services.