Complaint – LETTER A
________ week I placed an ____________ order for twenty packing cases, 3’ x 2’6”. ___________ been told they _______________ be delivered _______ two days, I was extremely annoyed at having to wait seven days, ______________ to find the cases I ______________ been sent were the ________ size.
Would you __________ offer an explanation, _________ for the _________ order to be delivered within the ________ two days, and for the incorrect___________ to be _______ away ________ the same time.
Complaint – Reply
__________ to your letter of (date), we apologize for the ________ and have spoken to the ________ department __________ this. ____________ your order was _________ with another in the same area. We have arranged for the correct cases to be ___________ to you tomorrow between 10-11 a.m., when the incorrect order will be __________ up.
Please ________ our _________ apologies ___________ any ________ caused.
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