Letter writing

Try to use the expressions below for making and responding to complaints.

PC Purchaser	Shop Assistant
Stating the situation Last week I bought … This PC … I’ve had this PC…	Apologizing I an really sorry to hear that … I do apologize …
Stating problem or complaint I am afraid I have got a complain to make … I am very disappointed that … The problem is that …	Asking for clarification Could you tell me … I wonder if you could show me … Could you explain to me …
Stating the response you expect I should like you to … To put the matter right, I want you to … I need you to …	Justifying You see, … I need to explain that … You must understand that …

TASK SHEET 8:
Fill in the spaces in the following. (You need one word in each space):
Reminder
It __________ from our records, that your above ________ dated the 14^th December has been overlooked for ____________.
As _________ are the 20^th of the month ______ delivery, we would ____________ settlement ____________ your early ______________.