COMPLAINTS
A letter of complaint should provide all the details concerning the problem you experienced and indicate what type of action or adjustment you expect. The tone and language should be reasonable and unemotional. If you rant and rave, the reader may label you as a complainer and decide that your letter should be dismissed as irrational and unreasonable.
In your letter of complaint don’t forget to include the following:
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the circumstances and the details of the original transaction (i.e. name of the item that you purchased)
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