34.2What is the total number of Clients including Participants that the Partner is working with each month (excluding ILC)? Is it the figures provided for LAC Services plus the total number of ongoing Participants figure?
The “Number of Ongoing Participants” figure in Part B of Annex A (Service Areas, Volumes and Remote) to the Statement of Requirements includes those Participants already in the NDIS, as well as any new entrant Participants in that month. The figure is adjusted on the basis of NDIA modelling of change, including the number of people leaving the Scheme, the number of people electing to self-plan and the number of people who may be restreamed and no longer be the responsibility of the Partner.
The total number of clients does not equal the figures provided for LAC Services plus the Total number of ongoing Participants figure. There is no simple addition of figures provided in Annex A that will add up to the “Number of Ongoing Participants”. It provides a monthly indication of the number of people the Partner ‘has on their books’ (so to speak) and the other figures (LAC in Advance, Initial Plan and Plan Implementation and Plan Review and Full Scheme planning) provide a month-by-month forecast of the level of work required for Participants in the month for plan approval. This is because the Partner is expected to be responsive to the needs of individuals as they arise – many will not require regular contact. Contact with most Participants will be most focused during the early stages of Plan implementation and will need to be flexible and responsive to each Participant’s needs after that point, with the goal of assisting as many Participants as possible to self-manage, and self-direct their Plan and goals.
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