Options for regulation of unregistered health practitioners Decision Regulation Impact Statement

Counted by provider identified in complaint

Issues raised in complaints received about unregistered health practitioners in 2009–10

Issue category

Total

Administration/clerical staff

Social worker

Counsellor/therapist

Other/unknown

Massage therapist

Alternative health provider

Previously registered practitioner

Occupational therapist

Naturopath

Psychotherapist

Natural therapist

Acupuncturist

Dietitian/nutritionist

Traditional Chinese medicine practitioner

Assistant in nursing

Radiographer

Reflexologist

Homeopath

Residential care worker

Hypnotherapist

No.

%

Professional conduct

8

5

5

2

9

6

3

–

2

2

–

1

–

2

2

1

1

–

1

–

50

47.2

Treatment

–

3

2

1

–

–

4

–

–

1

1

1

1

–

–

1

–

1

–

1

17

16.0

Communication/ information

1

5

3

1

–

1

1

2

1

–

–

–

2

–

–

–

–

–

–

–

17

16.0

Environment/ management of facilities

3

–

–

3

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

6

5.7

Fees/costs

–

–

–

1

–

–

1

–

–

–

2

1

–

–

–

–

–

–

–

–

5

4.7

Reports/certificates

–

–

–

1

–

–

–

2

–

–

–

–

–

–

–

–

–

–

–

–

3

2.8

Grievance processes

3

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

3

2.8

Medical records

2

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

2

1.9

Access

1

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

1

0.9

Medication

–

–

–

–

–

–

–

–

1

–

–

–

–

–

–

–

–

–

–

–

1

0.9

Consent

–

1

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

–

1

0.9

Total

18

14

10

9

9

7

9

4

4

3

3

3

3

2

2

2

1

1

1

1

108

100

Counted by issues raised in complaint

A breakdown of issues raised in complaints for previous years can be found in the appendices of the annual reports of the Health Care Complaints Commission, which are available on its website at http://www.hccc.nsw.gov.au/Publications/Annual-Reports/default.aspx

The Commission made the following assessment decision in relation to complaints about unregistered health practitioners.

Outcome of assessment of complaints about unregistered health practitioners
2005–06 to 2009–10

Outcome	2005–06	2006–07	2007–08	2008–09	2009–10
Discontinued	21	21	14	28	56
Investigation	26	4	11	7	12
Refer to Registration Board^26	7	4	1	8	5
Refer to another body	–	–	2	2	5
Resolution/Conciliation	3	1	2	6	3
Resolved during assessment process	–	–	1	–	2
Grand Total	59	30	31	51	83