P let’s look back 6

Lesson 9
advantages, think of achieving your short-term 
goals let them make their choice. As I mentioned 
above 
success and income w ill come little by 
little.
7. Prepare to Make Sacrifices. The lead-up to a 
business is hard work. Success requires sacrifices 
as w ell as beauty. You w ill have to work more, 
spend less time with fam ily friends and others in 
order to be successful.
8
. Provide Great Service. Providing great customer 
service is important in business. You w ill gain your 
costumers confidence, they’ll be more inclined to 
come to you the next time.
9. Be Consistent. Consistency is an essential 
component in making money. Being consistent 
w ill help you to create positive habits, you have to 
do the things consistently which are necessary to 
be successful day in and day out.
Conclusion
Concentration, discipline and perseverance are 
crucial things in achieving success. However, success 
w ill not come over night as in old saying «Rome was 
not built in a day» - a long-term focus and consistency 
in challenging environments w ill lead to prosperity.
Human Resource 
Management
— Hello, M r. Sardorov. Could you share with your 
experience while you have worked at the credit union?
— W ith pleasure.
— OK. W hat did feel while leading your staff?
- I felt great responsibility, because we used others’ 
resources.
— How did you manage the personnel?
- Each personnel had his or her own duties, that’s why 
the appropriate established scheme of management 
(made long before us) facilitated our work.
- W hat points were rather difficult?
— It is amazing, but running my own staff was the 
most difficult.
«* How did you find out strong and weak sides of 
your staff?
- B y means of trials, mistakes and confessing that I 
wasn’t strong in some aspects of my occupation.
- What level of personnel did you need?
— M y staff included, of course, young and a little bit 
passive persons.
- What was interesting while managing?
Scale 
Up 
91

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- Surely the result and achieved targets.
- What should labour union do really?
- Be always aware of the each member of the staff.
- What is the role of remuneration in work process?
- For my personnel material funding had a great 
significance, but for a while. In my opinion, you 
should motivate the personnel by other parameters.
- How did you develop leadership in you and in your 
employees?
- I learned much about relationships not studying 
this subject (laughing). The personnel improved their 
knowledge and skills during the process.
- What is most important in prosperity of the 
company?
- Discipline and equal attitude to all the staff.
- Do you think that you were one family while 
working in group?
- No, I can’t say.
- How would you improve human resource 
management further?
- Let theoreticians think of it.(again laughing)
- What is your own experience towards the attitude 
to the personnel?
- Encourage and do compliment everyone and every 
day.
- Thanks a lot, Mr Sardor.
- I hope my experience w ill assist other people.