QUESTION 46
Ann, a customer, reports that when she occasionally works in the office basement, her smartphone battery drains faster than normal and she has poor cellular
reception. Which of the following is the reason for the fast battery drain?
A. Unpaired Bluetooth
B. Weak signal
C. Defective SD card
D. Malware
Correct Answer: B
Section: Soft Troubleshooting
Explanation
Explanation/Reference:
QUESTION 47
A technician suspects that a computer issue is caused by a failed NIC. Following the troubleshooting theory, which of the following is the NEXT step the technician
should take?
A. Identify the problem
B. Document findings, actions and outcome
C. Verify full system functionality
D. Establish a theory of probable cause
E. Test the theory to determine cause
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