9
SOCIAL SKILLS
Communication
• Active listening: Listen to and summarise
an argument, ask open questions
• Ability to empathise
• Verbally present an argument
• Argue a case through essays and papers
Education and public information skills
• Research the needs and interests of a
particular target group
• Develop an information/education
programme relevant to a particular target
group
• Design information/learning materials
appropriate to the needs and interests of a
particular target group
Participation
• Active participant in a diverse team
• Participate in decision-making processes,
including consensus
• Act sensitively in decision-making processes
• Involve different actors in the decision-
making process
• Manage, mitigate or resolve conflict
Leadership
• Manage change with a given group of actors
• Enthuse, involve and support relevant actors
• Make difficult but reasoned decisions
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