P let’s look back 6

UNIT3
T Y P E S O F M A N A G E M E N T
SERVICE MANAGEMENT
I
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Look at these pictures and explain why people and agencies need business cards and advertisements
AIR SERVICE
5 4 . OIYUR STREET. 
T E l:( * 988,71 ) 79 3 5 7-BS;
TASHKENT:. 1 2 1 E К IS T A N 
; 
F A X: C* 9 3 8 7 Г) 7 9 3 5 7 6 4
1 Define the following expressions connecting 
with customer service management.
1. be creative _____________________________
2. be consistent___________________________
3. stay focused____________________________
4. acquire skills___________________________
5. make decisions_________________________
2 (T9) Listen to the interview with a successful 
businessman. Put the titles from Ex. 3 to the 
paragraphs.
a. Create and keep track of a to-do list and check it 
each day. Be sure that you don’t forget anything and 
perform all the planned tasks.______________
b. If you provide better service for your customers, 
they’ll be more inclined to come to you next 
. time._______________
c. It takes time to let people know about your service, 
so stay focused on achieving your short-term goals 
and give the rest time to come together on its 
own.__________
d. It will help you to know where your service stands 
financially and what potential challenges you could 
be facing. It gives you time to create strategies, 
to overcome the obstacles that can prevent you 
from successful managing and growing your 
service._____________
e. Keep up with your competitors and learn from 
them things which can be helpful in providing 
your service._________________
f. Take calculated risks which 
help 
your 
business to grow and allow you to take the 
kinds of calculated risks that can generate great 
rewards. 
________
3 Listen again and mark the sequence of tips 
from 
1-9 
according to the listening material.
□ Stay focused
□ Provide great service
□ Analyze your competition
□ Keep detailed records
□ Get organised
□ Understand risks and rewards
□ Be creative
□ Prepare to make sacrifice
□ Be consistent
4 Answer the following questions:
1. What services can you add to those which were 
mentioned above?
2. What is the result of well-established service 
management?
3. What services would you offer costumers as a 
qualified specialist of your sphere?
5 Work in pairs. Pay attention to the use of the 
highlighted words in the given sentences and 
discuss the differences.
Among all 
I 
have found the itinerary 
which