PrintedGazette

Treasurer

Vacancy N.N. 10711398

Department of the Treasury Closing date: Monday, 4 September 2017 Business Services Division

Job Title:	IT Service Delivery Analyst
JobType:	Ongoing, Non-ongoing (Temporary), Full-time, Part-time
Location:	Parkes - ACT
Salary:	$75,054 - $102,571
Classifications:	APS Level 5, APS Level 6
Position No:	492696 | Several Positions

Job Description ^{http://careers.tspace.gov.au/cw/en/listing}

Duties

In order to obtain the position description for this vacancy, please click on the 'Apply Online' button at the bottom of this advertisement.

The Treasury is seeking enthusiastic, dynamic and committed Service Delivery Analysts to join our internal IT team based at our Canberra office. The department’s IT team is located within the Business Services Division, a part of the Corporate Services and Business Strategy Group.
Service Delivery Analysts are the first point of contact for many IT-related services and are renowned for providing reliable, timely and efficient services to Treasury staff and our clients. Excellent communication skills and the ability to provide consistently high-levels of service are critical to the success of this role.

What will be expected of you? Candidates will be required to:

• 
  provide front-line (level 1) technical support via phone, email and in-person in a professional manner;
  
• 
  quickly identify and troubleshoot reported issues, escalating to level 2 support where necessary;
  
• 
  assist in the set-up and support of new workstations in a range of office locations (includes potential interstate travel);
  
• 
  contribute to a range of project-related initiatives;
  
• 
  have a proactive and enthusiastic approach to working within a small, multidisciplinary team;
  
• 
  participate in a roster-based work schedule; and
  
• 
  demonstrate well-developed communication, interpersonal and client-service skills.
  

Eligibility

Employees of the Treasury are required to be Australian citizens and are required to obtain a security clearance prior to commencement and maintain this clearance for the duration of their employment.

Notes

Non-ongoing opportunity will be offered for a specified term
This recruitment process is being used to fill both ongoing and non-ongoing positions. Non-ongoing opportunities will be offered for a specified term for an initial period of up 12 to 18 months (determined by business requirements), with the possibility of extension up to three years.

About Department of the Treasury
The Treasury is the primary economic and public policy adviser to the Australian Government. The Treasury contributes to government policy analysis from a whole of economy perspective. The Treasury serves the Australian people by assisting the Government to manage emerging domestic and international opportunities and pressures.
The Treasury’s work is challenging and rewarding. It ranges from tax policy and law design to international economic engagement, social policy and to industry and infrastructure policy. This work is guided by the current operating environment but the Treasury seeks to be forward-looking and to anticipate government and stakeholder circumstances. It also strives to respond rapidly to changing events by considering what lies ahead in the medium and long-term.
The Treasury is a flexible, dynamic and diverse workplace and has offices in Canberra, Sydney and Melbourne.

To Apply

Position Contact:	David Grant, 02 6263 2946
Agency Recruitment Site:	http://www.treasury.gov.au/

This notice is part of the electronic Public Service Gazette PS34 - 24 Aug 2017 Published by Australian Public Service Commission.

Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware;

. that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette

. applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies

Treasurer

Vacancy N.N. 10711399

Department of the Treasury Closing date: Monday, 4 September 2017 Business Services Division

Job Title:	IT Service Delivery Coordinator
JobType:	Ongoing, Non-ongoing (Temporary), Full-time, Part-time
Location:	Parkes - ACT
Salary:	$110,435 - $126,681
Classifications:	Executive Level 1
Position No:	492697 | Several Positions

_{Job Description} http://careers.tspace.gov.au/cw/en/listing

Duties

In order to obtain the position description for this vacancy, please click on the 'Apply Online' button at the bottom of this advertisement.
The Treasury is seeking enthusiastic, dynamic and committed Service Delivery Coordinators to join our internal IT team based at our Canberra office. The department’s IT team is located within the Business Services Division, a part of the Corporate Services and Business Strategy Group.
Service Delivery Coordinators supervise and coordinate the work of the service delivery team who are the first point of contact for many IT-related services and are renowned for providing reliable, timely and efficient services to Treasury staff and clients. Strong team leadership, excellent communication skills and the ability to provide consistently high-levels of service are critical to the success of this role.
What will be expected of you? Candidates will be required to:

• 
  lead a team who provide front-line (level 1) technical support via phone, email and in-person in a professional manner
  
• 
  foster productive relationships with level 2 support teams, suppliers and vendors
  
• 
  coordinate the set-up and support of new workstations in a range of office locations (includes potential interstate travel)
  
• 
  manage a range of project-related initiatives while balancing the demands of a wide customer base
  
• 
  have a proactive approach to leading a small, multidisciplinary team
  
• 
  participate in a roster-based work schedule, and
  
• 
  demonstrate well-developed communication, interpersonal and client-service skills.
  

Eligibility

Employees of the Treasury are required to be Australian citizens and are required to obtain a security clearance prior to commencement and maintain this clearance for the duration of their employment.

Notes

Non-ongoing opportunity will be offered for a specified term
This recruitment process is being used to fill both ongoing and non-ongoing positions. Non-ongoing opportunities will be offered for a specified term for an initial period of up 12 to 18 months (determined by business requirements), with the possibility of extension up to three years.

About Department of the Treasury
The Treasury is the primary economic and public policy adviser to the Australian Government. The Treasury contributes to government policy analysis from a whole of economy perspective. The Treasury serves the Australian people by assisting the Government to manage emerging domestic and international opportunities and pressures.
The Treasury’s work is challenging and rewarding. It ranges from tax policy and law design to international economic engagement, social policy and to industry and infrastructure policy. This work is guided by the current operating environment but the Treasury seeks to be forward-looking and to anticipate government and stakeholder circumstances. It also strives to respond rapidly to changing events by considering what lies ahead in the medium and long-term.
The Treasury is a flexible, dynamic and diverse workplace and has offices in Canberra, Sydney and Melbourne.