PrintedGazette

To Apply

Position Contact:	Erin Roses, [phone]
Agency Recruitment Site:	http://employment.gov.au/

This notice is part of the electronic Public Service Gazette PS34 - 24 Aug 2017 Published by Australian Public Service Commission.

Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware;

. that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette

. applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies

Employment

Vacancy N.N. 10711540

Fair Work Ombudsman Closing date: Sunday, 10 September 2017

Job Title:	Team Leader - Advice, Support and Assistance Branch
JobType:	Ongoing, Full-time, Part-time
Location:	Brisbane - QLD
Salary:	$82,670 - $95,035
Classifications:	APS Level 6
Position No:	NP
Agency Website:	http://www.fairwork.gov.au/Pages/default.aspx

Job Description ^{http://www.fairwork.gov.au/about-us/careers/pages/default.aspx}

Duties

The Fair Work Ombudsman (FWO) was established by the Fair Work Act 2009. Our role is to promote harmonious, productive and cooperative workplace relations and ensure compliance with Australian workplace laws.
The Frontline Voice Team plays a critical role within the agency by resolving incoming enquiries from the general public regarding workplace issues. We provide personalised and accurate advice and information to both employers and employees. We empower our customers by:

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  Promoting and helping customers navigate our suite of online self-help resources.
  
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  Offering tailored assistance to those most in need of our services.
  
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  Providing honest and forthright guidance on the best way/s to resolve workplace issues.
  

As a Team Leader, you will lead a team of Advisers in providing exceptional customer service by putting the customer first, and empower your team to use their discretion on the best way to assist customers to take control of their workplace issues.

To be successful in this role, you will need the following skills and attributes:

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  Leadership and people management skills, including experience in coaching, employee development, engagement and implementing change initiatives.
  
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  Ability to work in a dynamic, fast paced and changing environment.
  
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  Confidence and timeliness in decision making, and able to consider risks when making decisions.
  
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  Able to use a diverse range of influencing and communication skills tailored to a situation, and maintain effective relationships with a wide range of stakeholders.
  

Applicants engaged through this process will be employed to work full-time or part-time, flexibly between the hours of 8am to 6pm Monday to Friday.

We provide a challenging and supportive work environment with access to great training and development opportunities and flexible working arrangements. You will be rewarded and recognised for your performance and have the satisfaction of knowing you work for an agency which aims to achieve fairness in Australian workplaces.
If you think this role suits your current skillset and professional background, please apply online. If you would like further information please contact [e-mail].

Eligibility

Please refer to the applicant information kit for information on eligibility and conditions of engagement in the Fair Work Ombudsman.

Notes

If you are excited about the opportunity to service the community by providing practical workplace relations advice and assistance to the public, please tell us in no more than 700 words:

• 
  Why you want to apply for this role?
  
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  How your skills and experience address the requirements of this role?
  

All applications must be submitted via our online application system through the FWO website http://www.fairwork.gov.au/about-us/careers.

If you have any questions about this recruitment exercise, please email [e-mail]. Applications close Sunday, 11.00pm (EST) 10 September 2017
To Apply


Agency Recruitment Site:

http://www.fairwork.gov.au/Pages/default.aspx

This notice is part of the electronic Public Service Gazette PS34 - 24 Aug 2017 Published by Australian Public Service Commission.

Applicants to vacancies notified in all formats of the electronic Public Service Gazette should be aware;

. that the names of successful applicants will also be notified in all formats of the electronic Public Service Gazette

. applicants found suitable may be offered similar employment opportunities by other Australian Public Service agencies