Research on the Performance of the Services Sector



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CONCLUDING REMARKS


The results from the research process have identified that both the ICT and the Tourism sectors have significant potential for job creation and economic development. Neither of the sectors has achieved their full potential which indicates that there is further room for entrepreneurs to develop and grow.

Through the research process it is clear that both sectors are growing significantly and have already made significant contributions to the national and provincial economies. However, as outlined in both the literature as well as the data analysis both sectors are faced with various challenges that are inhibiting growth and job creation.

In this respect it is crucial that Seda looks at the various proposed interventions and begins to implement sector specific interventions. As outlined by the Minister of Finance in the latest budget speech, small business is and will become more and more significant in shaping the development of our economy, hence, measures to assist them with respect to growth, development and long term sustainability need to be put in place.





LIST OF REFERENCES


Tourism Sector Bibliography

Accelerated and Shared Growth Initiative for South Africa (AsgiSA) (2006)

2010 Cape Town & Western Cape Destination Performance, CTRU 2012

Department of Economic Development and Tourism, Annual Performance Plan, 2011

Eastern Cape Department of Economic Development and Environmental Affairs

Eastern Cape Tourism Master Plan, 2011

Global Media Face Off INDABA, 2011

JH van der Merwe, SLA Ferreira and A van Niekerk, Spatial Gap Analysis of Tourism Development Opportunity in the Western Cape Province 2008

KZN DEDAT

National Tourism Strategy 2011

Recommendations on Tourism, United Nations (83): 5. 1994

SAT Domestic Tourism Report Provincial Scorecard 2007-2010

SA Tourism, Tourism Definition PDF 2008, Dept. of Environmental Affairs and Tourism

South African Marketing Growth Strategy

STATs SA: South African Tourism 2010

Theta


UNWTO World Tourism Barometer 2011

WC DEDAT

Internet Sources


European tourism grows above expectations 2011, http://media.unwto.org

Opportunities and tips for Educational Tourism Providers- www.tourism-review.com

South African Tourism Sector, www.tourismrsa.com

World Bank Indicators http://data.worldbank.org/indicator/ST.INT.RCPT.CD 2011

www.capetownroutesunlimited.com

www.joburg.org.za

www.tourismnorthwest.co.za

ICT SectorBibliography

Department of Communications South Africa

FDI Intelligence 2011, analysed by FEM Research

ICT market Review and Forecast Chapter 5, 2011

IDC. Aid to Recovery: The Economic Impact of IT, Software and the Microsoft Ecosystem on the Economy 2009

McCormick &Onjala, Methodology for Value Chain Analysis in ICT industry: Frameworks for the Study of Africa 2007

SA Market Summaries: ICT, SAM #009

Solidarity Research Institute, Skills Shortage in SA: Summary of facts per Sector regarding this issue, January 2008

SoumitraDutta& Irene Mia, The Global Information Technology Report 2010-2011: Transformation 2.0

South Africa ICT Sector Performance Review 2009-2010







www.digitimes.com

www.doc.gov.za

www.itu.int

www.northenrcapebusiness.co.za

www.reconnectafrica.com

www.SouthAfrica.info

www.tiaonline.org

http://gep.cobwebinfo.co.za/

http://www.africanbrains.net

http://ekhayaict.com/moblog/ICT-economic-empowerment-and-job-creation-by-the-DoC

http://www.info.gov.za/speech/DynamicAction?pageid=461&sid=10832&tid=10849

http://www.tradeinvestsa.co.za/investment_opportunities/180760.htm

http://www.doc.gov.za/index.php?option=com_content&view=article&id=475:communications-department-launches-the-e-skills-knowledge-production-and-cordination-hub&catid=88:press-releases

http://www.kwazulunatalbusiness.co.za/pls/cms/ti_secout.secout_prov?p_sid=14&p_site_id=130



http://www.westerncape.gov.za/eng/directories/services/11483/15082

Annexure A


List of Businesses contacted during fieldwork phase (please refer to separate attached document)

12010 Cape Town & Western Cape Destination Performance, CTRU 2012

22011 ICT market Review and Forecast Chapter 5, www.tiaonline.org

3 SA Market Summaries: ICT, SAM #009

4Department of Communication South Africa www.doc.gov.za

5http://www.kwazulunatalbusiness.co.za/pls/cms/ti_secout.secout_prov?p_sid=14&p_site_id=130

6 SA Tourism, Tourism Definition PDF 2008, Dept. of Environmental Affairs and Tourism

7Recommendations on Tourism, United Nations (83): 5. 1994

8 UNWTO World Tourism Barometer 2010

9UNWTO World Tourism Barometer 2010

10 European tourism grows above expectations 2011, http://media.unwto.org

11UNWTO Tourism Barometer 2010

12 Opportunities and tips for Educational Tourism Providers- www.tourism-review.com

132010 Cape Town & Western Cape Destination Performance, CTRU 2012

14STATs SA 2011

15STATs SA 2011

16www.southafrica.co.za

17 South African Tourism Sector, www.tourismrsa.com

18South African Marketing Growth Strategy

19SAT Domestic Tourism Report Provincial Scorecard 2007-2010

20 Accelerated and Shared Growth Initiative for South Africa (AsgiSA) (2006)

21 Accelerated and Shared Growth Initiative for South Africa (AsgiSA)(2006)

22Accelerated and Shared Growth Initiative for South Africa (AsgiSA)(2006)

23Accelerated and Shared Growth Initiative for South Africa (AsgiSA)(2006)

24Accelerated and Shared Growth Initiative for South Africa (AsgiSA)(2006)

25Eastern Cape Tourism Master Plan, 2011

26WCDEDAT, 2009

27 Department of Economic Development and Tourism, Annual Performance Plan, 2011

28Department of Economic Development and Tourism, Annual Performance Plan, 2011

29KZNDEDAT, 2009

30www.kwazulunatalbusiness.co.za

31 Theta, 2011

32www.joburg.org.za

33 Theta, 2011

34Eastern Cape Tourism Master Plan, 2009-2014; Eastern Cape Socio Economic review and outlook, 2011

35 Theta, 2011

36ECDEDEA, 2008

37 Theta, 2011

38 Theta, 2011

39 Theta, 2011

40NWPG, 2004; Theta, 2011/2012-2015/2016

41www.tourismnorthwest.co.za

42Tourism Consulting and Marketing, 2011

43 Theta, 2011

44South African Tourism Sector, www.tourismrsa.com

45MTSP, 2010; NTSS, 2011

46MTSP, 2010, p.6

47Global Media Face Off INDABA, 2011

48Theta, 2010

49NTSS, 2011

50Global Media Face Off INDABA, 2011

51 JH van der Merwe, SLA Ferreira and A van Niekerk, Spatial Gap Analysis of Tourism Development Opportunity in the Western Cape Province 2008

522011 ICT market Review and Forecast Chapter 5, www.tiaonline.org

532011 ICT Market Review and Forecast Chapter 5, www.tiaonline.org

54www.digitimes.com

55 SA Market Summaries: ICT, SAM #009

56 South Africa ICT Sector Performance Review 2009-2010

57 South Africa ICT Sector Performance Review 2009-2010 pp. 4

58ICT Information and Communication Technology, www.gautengcompanies.co.za

592008, Cape IT Initiative, Investment Promotion, Export and Outsourcing Strategy: Document Version 1

60SA Market Summaries: ICT, SAM #009

61 www.acts.co.za/electr_comm/index.htm

62 Department of Communications South Africa www.doc.gov.za

63Department of Communication South Africa www.doc.gov.za

64http://www.westerncape.gov.za/eng/directories/services/11483/15082

65(http://www.westerncape.gov.za/eng/directories/projects/14942/186276/)

66(http://unpan1.un.org/intradoc/groups/public/documents/other/unpan022130.pdf)

67(http://www.dedea.gov.za/News/Pages/R50mdevelopmentfundtohelpsupportco-opsunveiled.aspx)

68(http://lgict.org.za/document/e-governance-local-government-eastern-cape)

69(http://unpan1.un.org/intradoc/groups/public/documents/CPSI/UNPAN022750.pdf)

70(http://economic.ncape.gov.za/inspire/limpopopgmict.asp)

71(http://www.limpopo.gov.za/docs/LEGDP%202009-2014.pdf)

72http://www.doc.gov.za/index.php?option=com_content&view=article&id=475:communications-department-launches-the-e-skills-knowledge-production-and-cordination-hub&catid=88:press-releases

73http://www.kwazulunatalbusiness.co.za/pls/cms/ti_secout.secout_prov?p_sid=14&p_site_id=130

74http://www.itweb.co.za/index.php?option=com_content&view=article&id=30907:gauteng-snubs-key-ict-projects&Itemid=184&tmpl=component&print=1

75http://saitnews.co.za/broadband/is-gauteng-link-justified/

76http://www.info.gov.za/speech/DynamicAction?pageid=461&sid=10832&tid=10849

77http://www.tradeinvestsa.co.za/investment_opportunities/180760.htm

78http://www.google.co.za/url?sa=t&rct=j&q=north%20west%20province%20ict&source=web&cd=3&ved=0CDYQFjAC&url=http%3A%2F%2Fwww.doc.gov.za%2Findex.php%3Foption%3Dcom_docman%26task%3Ddoc_download%26gid%3D62%26Itemid%3D540&ei=pfELT6ygBMLMhAfQ6emPBA&usg=AFQjCNGrTiAzzx-23uyDABha_T0iFM0adA&sig2=6hcXsK9TPsrwdRqLNCb9iQ&cad=rja

79 www.SouthAfrica.info

80 IDC. Aid to Recovery: The Economic Impact of IT, Software and the Microsoft Ecosystem on the Economy 2009

81 FDI Intelligence 2011, analysed by FEM Research

82Solidarity Research Institute, Skills Shortage in SA: Summary of facts per Sector regarding this issue, January 2008

83http://ekhayaict.com/moblog/ICT-economic-empowerment-and-job-creation-by-the-DoC

84http://www.africanbrains.net/2011/09/16/sa%E2%80%99s-ict-market-could-be-worth-r250bn-by-2020/

85http://www.africanbrains.net/2011/09/16/sa%E2%80%99s-ict-market-could-be-worth-r250bn-by-2020/

86http://gep.cobwebinfo.co.za/servlet/file/SAMS%2011%20ICT%20GEP%20-%20print.pdf?ITEM_ENT_ID=14237&ITEM_COLL_SCHEMA_ID=407&ITEM_VERSION=1

87(http://gep.cobwebinfo.co.za/servlet/file/SAMS%2011%20ICT%20GEP%20-%20print.pdf?ITEM_ENT_ID=14237&ITEM_COLL_SCHEMA_ID=407&ITEM_VERSION=1)

88(http://www.servicepublication.co.za/index.php/magazine/ict/236-state-of-the-ict-industry)

89http://gep.cobwebinfo.co.za/servlet/file/SAMS%2011%20ICT%20GEP%20-%20print.pdf?ITEM_ENT_ID=14237&ITEM_COLL_SCHEMA_ID=407&ITEM_VERSION=1

90http://gep.cobwebinfo.co.za/servlet/file/SAMS%2011%20ICT%20GEP%20-%20print.pdf?ITEM_ENT_ID=14237&ITEM_COLL_SCHEMA_ID=407&ITEM_VERSION=1

91http://gep.cobwebinfo.co.za/servlet/file/SAMS%2011%20ICT%20GEP%20-%20print.pdf?ITEM_ENT_ID=14237&ITEM_COLL_SCHEMA_ID=407&ITEM_VERSION=1





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