18 Complaints and appeals
18.1 Introduction
Actors in customs procedures may not agree with the decision of the
customs administration. In line with the principles of transparency
and fair treatment, opportunities are accorded for submitting
appeals/complaints on customs matters in order to have a decision
reconsidered by a higher authority. These contribute to making
customs decisions consistent with the law, while creating uniformity
in the application of the law.
The complaints and appeal section of the Ethiopian Customs
Proclamation echoes Chapter 10 of the General Annex to the RKC
and the WTO Agreement on Trade Facilitation (Ministerial Decision
of 7 December 2013).
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