Expert Systems Administratorand Certified Azure CloudEngineer with 10 years ofIT experience combining hardware & software knowledge to provide solid IT solutions and support. Highly skilled in configuring Azure cloud solutions, conducting firmware updates and running latest security patches on HP, IBM, Dell servers. Experienced in hardware and software design, configuration, deployment, administration, troubleshooting and security compliance. Proven excellence in Global Team Leadership and exceptional problem solver. Highly experienced in Field Service management application (ClickSoftware) administration.
Microsoft Certified Professional(70-533): Implementing Microsoft Azure Infrastructure Solutions (2017) ClickSoftware: ClickSchedule for Administrators (2015) Master of Science in Telecommunication 2009-2011
State University of New York Institute of Technology (SUNYIT), Utica (NY)
Bachelor of Engineering in Electronics and Communication 2003-2007
Indore Institute of Science and Technology, Indore(M.P.), India
Professional Experience
Lowe’s Companies, Inc., Mooresville (NC) May 2012 –June 2017
Improved overall application performance by 30-40% by implementing various performance tuning solutions such as Database Indexing, Redesigning the automated jobs architecture and customizing the application.
Reduced over all application administration effort to 50% by implementing automation and stored procedures using ClickSoftware tools, PowerShell and MS SQL.
Created a detailed software rollout plan for 1700 Lowes stores by performing Scalability tests, Hardware requirement analysis and performance testing/tuning.
Implemented ClickSoftware (Delivery management software) for Lowes. A complete digital transformation for delivery management enabling scheduling, optimizing and tracking of the deliveries, implemented a customer delivery notification solution which notifies the customer about their delivery window. Received great positive feedback from the customers.
Implemented a customer delivery notification solution which notifies the customer about their delivery window, which received great positive feedback from the customers.
Implemented ESRI GIS Software to provide geographical services to multiple Lowes applications.
Implemented Mobile solutions for Lowes delivery drivers to keep track of their deliveries and update real time status.
Recommended and implemented various security solutions such as SSL encryption, Siteminder to ensure the Lowes production environments are up to date with the highest security standards.
Technical Responsibilities:
Provide technical solutions, Responsible for the delivery of the technical architectural design, strategies and plans that will be a delivered on an ongoing basis.
Performed Application and OS upgrades on 170+ windows 2008 R2 Servers in 10+ different testing and staging environments, including physical and Virtual (VMware) Servers.
Administrated, Managed and Monitored systems, software and application in MS Azure IAAS PASS SAAS. Including Azure Storage (Blob, Tables, Queues and Files), Backup, DR, Azure Site Recovery, Azure ARM Portal, Classic Portal, OMS.
Performed implementation, customization, configuration and upgrades of .Net based Applications like ClickSchedule and ClickMobile.
integrated ClickSoftware application with other Order management software and CRM/ERP interfaces including IBM Sterling, Genesis, NAM, Siteminder and ESB, Seibel.
Developed MS SQL queries and procedures to troubleshoot and maintain data.
Provide production operation support including log reviews, backup/recovery procedures, periodic maintenance and On-call support
Provide technical support to Disaster Recovery, Performance testing, Scalability testing
Team/Collaboration Responsibilities:
Lead, trained and distributed work to a team including onshore/offshores resources.
Provided work effort estimates and production release timelines.
Created code merge plan for 10+ development environment with 170+ servers.
Worked with the Application Vendors and Lowes Business teams to translate the business requirements into a working solution.
Identify the right release candidates for each month based on Business criticality and estimated efforts.
Created various technical documents such as deployment plans, Implementation plans, Back-out plans, UCD, BSS, BSDs, expected benefits, gap analysis, use cases, models, current and proposes process, workflows, data flows, implementation plans and end user guides in accordance with standards and methodologies
Participate in RFP for Various applications to find the best suitable solution for Business needs.
Conduct click application technical training to new hires, Run team, DCS team and OCC.
Developed cloud based solutions to increase productivity, reduce time-to-market, and lower total cost of ownership for software systems, by using cloud capabilities of Microsoft’s Azure cloud computing platform, (Compute, Storage, AD, Network, Azure Backup)
Managed the provisioning, operation, monitoring and maintenance of systems, software and application in MS Azure IAAS PASS SAAS.
Managedand Monitored Azure Storage (Blob, Tables, Queues and Files), Backup, DR, Azure Site Recovery, Azure ARM Portal, Classic Portal, OMS.
Designed Scalable solutions using Event Hubs, Notification Hubs, Redis Cache, Queues, Auto Scaling Enterprise Integrations using Azure Service Bus.
Created VMware Infrastructure with ESX 3.0(9 hosts and 450+ guests)
Performed administration of Pureflex Cloud systems, VMware Esxi hosts and guests, vSphere suite and underlying VMware features such as vCenter management, vMotion migrations, P2V/V2V migrations, Virtual Switches, Virtual SAN storage, DRS load balancing, Fault Tolerance (FT), High Availability (HA), snapshots, VM Backups, Update Manager, Automation, etc.
Providedoperational support, maintenance, security, health and compliance checks. Resolved tickets related to operations, performance, security issues and provide root cause analysis.
Migrated servers from Physical to Virtual (P2V), configured vMotions using VMware vSphere client, vCenter server.
State university of New York (SUNYIT), Utica (NY) Feb 2009 – Dec 2009
Graduate Assistant under Professor: Dr. John Marsh (SUNYIT)
Setup the Labs for Networking and Voice communication
Course project on SIP and H.323 protocols: Work on SIP and H.323 protocols, research how these protocols work, demonstrate their working in lab and designed a lab manual.
Setup Cisco switches and Routers
First Source Solutions Ltd, Indore (M.P.) (India) Feb 2008- Dec 2008
System/Network Administrator
Planned and deployed Local Area Network Administration.
Diagnosed and Repaired Network connectivity issues.
Created and Repaired network and server change management system.
Built and Configured Windows 2003/2008 servers.
Configured Cisco Switches and Routers.
Configured and managed routers/servers for DHCP.
Enabled other remote users to access server via Internet.
Configured site to site VPN.
Implemented and managed backup and restore solutions.
Created GPO’s and group policies for over 300 users to ensure security.
Configured Raid, Monitor and Managed servers remotely.
Created and Managed file systems, Installed and Configured Patches. Administered all user account
Configured Backup and Restore.
Monitored System performance, Disk configuration using Format and fdisk.
Performed Root Cause Analysis, Quality Assurance, Disaster Recovery and Audits.
Provided day to day onsite support for network, hardware and related infrastructure.
Designed, built and deployed new systems in the company.
Researched, evaluated, tested, recommended, communicated and implemented new solutions available in the market.
Iprotek Solutions Ltd. Indore (M.P.) (India) Aug 2007- Jan 2008
System/Network Administrator
Planned, designed and built the whole infrastructure for a call center environment.
Built LAN networks, Monitored network connectivity issues.
Installed and administrated windows 2008 Servers.
Installed and Maintained Active Directory.
Worked with Cisco Routers/Switches.
Configured DHCP and DNS servers.
Interacted and coordinated with end users to solve their issues and help them in getting there system working.
Improved traffic performance by executing a complete restructure of network by separating different departments into their own domains.
Bharti Airtel Ltd, Indore (M.P.) (India) Feb 2007- July 2007
Network/Desktop Support
Created and executed project work plans and revised as appropriate to meet the changing requirements.
Setup the network infrastructure for the Level Opening activities using Cisco router/switches.
Windows desktops and Hp Printers. Setup LAN/WAN networks.
Setup all the workers desktop and security features along with exchange support.
Implemented VOIP.
Upgraded hardware and software according the requirements on worker desktops and servers.
Provided support to ensure application availability, compliance, standards, and processes meet agreed upon services levels and expectation.
Solved day to day issues regarding network/Windows and VOIP.
Technical Proficiencies
HARDWARE: HP servers, Compaq & IBM servers, DELL PowerEdge Series, all major brands of desktops, laptops & Macs
OPERATING SYSTEMS: Windows2000/2003/2008 R2/2012 R2/ Servers, Windows 10/ 8/7/Vista/XP, & Mac OS
VIRTUALIZATION: Microsoft Hyper-V, Citrix, VDI, APP-V & Cloud, VMware
NETWORKING & FIREWALL: TCP/IP, DHCP, WINS, DNS,IPSEC, L2TP,VPN, TMG 2010, ISA 2004/2006 Server & Proxy Server,
CLUSTERING TECHNOLOGIES: Windows 2012 R2/2008 R2 Clustering & High Availability
MESSAGING: Microsoft Exchange Server 5.5, 2000, 2003, 2007 and 2010
DATABASE: Oracle8I/9i, with Developer 2000, SQL Server 2000, 2005, 2012 & 2014
LANGUAGE & APPLICATION PACKAGES: SQL, PowerShell, Adobe CS5 & MS Office2016
Cloud/WEB: AZURE, VMware, Office 365, IIS, PHP and all other Browsers
REMOTE SUPPORT: Windows 2003/2008/2012 R2 and Terminal Server, PC Anywhere, VNC & Remote Administrator
BACKUP & STORAGE: Symantec Backup Exec 2012 & Symantec System Recovery 2013, MSDPM 2007, 2010 & 2012, Windows Storage Server 2008 R2/2012 R2 and Windows UDS Server 2003/2008
Applications: ClickSchedule, ClickMobile, Service edge, ClickRoster, Click Analyze Insight, ESRI – GIS, ENVINSA-GIS, HP Quality Center, Jira, BMC Remedy, Click Administration Tool, Click Service Optimization Tool, Click Mobility Studio, SmartIt, SharePoint.
