Research Questions
The study will answer the following questions:
What are the positive and negative effects of electronic banking?
What service type of electronic banking is widespread in the Republic of Azerbaijan?
What are the world practice of methods and tools for increasing the quality of E-Bank services?
Significance of the Study
The practical significance of the study is that the compiled provisions, conclusions and recommendations are of importance in the development of legislative and regulatory acts governing the activities of credit institutions and commercial banks, as well as in the development of socio-economic programs for the development of national economy in the work of public administration bodies.
Also, theoretical provisions and practical materials of the research can be used in lectures and practical exercises on "Bank business" courses in the educational process.
Scientific novelty of the research:
- As a result of comparative analysis of modern concepts, the content of "e-banking services", "e-banking product" and "e-banking service quality" have been disclosed;
- New tendencies and legality in the application of new services in the e-banking sector have been investigated;
- modern methods of complex e-banking services assessment;
- evaluated the effectiveness of e-banking services by banks;
- e-learning of banking services has been investigated and recommendations have been made to improve payment and settlement transactions;
- The principles for successfully introducing a new product of the e-banking market are offered.
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