| Diagram 14.
10. Indicate your reason for choosing a bank (preference):
Diagram 15. Indicate your reason for choosing a bank
Forms response graph. Question title: 10. Indicate your reason for choosing a bank (preference). Number of Respondents: 359 answers.
According to the results, we can say that the main factors affecting customers' bank preferences are accessible and that the credit / deposit card advantages are suitable for competition between banks.
11. A tool that connects you with banks:
Customers apply to banks for various service products. The instruments and interest rates that connect customers to banks are as follows:
Diagram 16. A tool that connects you with banks
Forms response graph. Question title: 11. A tool that connects you with banks. Number of Respondents: 359 answers.
12. Monthly number of operations:
Since the frequencies of customers' usage from banks play a major role in terms of customer satisfaction, the number of monthly transactions of the participants is given below.
According to the diagram, the number of monthly transactions of the participants is not more than the number of 2 transactions (43%). Monthly 2-4 transactions are 30%, 5-9 are 14%, 10-15 are 7%, and 16% are more than 6%.
Diagram 17. Monthly number of operations
Forms response graph. Question title: 12. Monthly number of operations. Number of Respondents: 358 answers.
13. Use format:
Since we use both physical and legal persons from banks, we can allocate users to special usage and commercial (corporate, business, etc.) usage categories according to the way they use them. The vast majority of participants, 87.9% special use, the other 12.1% use for commercial use.
Diagram 18. Use format
Forms response graph. Question title: 13. Use Format. Number of Respondents: 363 answers.
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