The Ministry of Education of Azerbaijan Republic unec sabah azerbaijan State Economic University



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Appendix 1.



Summary

Author of final thesis: Gulnar Mammadova

Full title of final thesis: Service Quality and Customer Satisfaction in Service Marketing: Banking

Final work supervisor: Ramil Jabbarov

Place and year of final work: Azerbaijan, Baku, 2019

Number of pages: 74

Number of words: 13710

Number of Tables: 21

Number of pictures: 4

Number of appendixes: 2

Appendix 2.


This survey was prepared by Memmedova Gülnar, an IV class student in the Department of Marketing of SABAH Groups of the State University of Azerbaijan, to assist in the writing of the "Service Quality and Customer Satisfaction in the Service Marketing". The inquiry is aimed at measuring service quality and customer satisfaction in banks. Thanks for your time and attention.


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