| Diagram 7. Level of satisfaction from the use and performance of the Bank
Forms response graph. Question Title: 7. Level of satisfaction from the use and performance of the Bank: Number of Respondents: 362 response
59.7% of customers use the bank services and are satisfied, use 18.5%, but not satisfied, while the remaining 21.8% do not use banking services. We see that the number of satisfied customers is more than that.
8. Select your most used bank:
As the aim of the study was to measure customer satisfaction directly in the banks, 8 banks operating in Azerbaijan were selected. These are: Kapital Bank, Bank of Baku, International Bank, Express Bank, Unibank, Access Bank, Bank Respublika and Azer Turk Bank. Let's see which banks have more preferences:
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