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Site-uri Web folosite in lucrare

www. readingroom.electricpress.com

www.sabre.com

www.holidayinn.com

www.accor.com

www.utell.com

www.bestwestern.com

www.tirol.com

www.gulliver.com

www.degriftour.com

www.travelweb.com

www.expedia.com

www.hotelguide.com

www.ziare.com

www.world-tourism.com

www.traveltex.com

www.yahoo.com

Abrevieri

ACP airline control protocol


CD compact disk


CRO central reservation office

CRS central reservation system

DICIRMS destination integrated computer information

reservation management systems

DMS destination management system

EBIT earnings before interest and tax

GDS global distribution systems

HIRO Holiday Inn Revenue Optimizer

IPO initial public offering

IT information technology

OAG Official Airline Guide

PC personal computer

PMS property management system

RTO regional tourism organization

SME small and medium-sized enterprises

THISCo The Hotel Industry Switching Company

TIC tourist information centre

TIS Tyrol Information System

WTO World Tourism Organization


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2 Sheldon, P., Destination information systems, 1993.

3 Pollock, A., The Impact of Information Technology on destination Marketing, 1995.

4 Go, F. and Pine, R., Globalization Strategy in the Hotel Industry, New York, 1995.

5 Bennet, M., Information Technology and travel agency – a customer service perspective, 1993, p. 259-266.

6 Kaven, W., Channels of distribution in the hotel industry, 1974.


7 Pollock, A., The Impact of Information technology on Destination Marketing, 1995.

8 Bennet. M., Information technology and databases for tourism, 1996.

9 Middleton, V., Special characteristics of travel and tourism, 1994.

10 Frew, A. and Pringle, S., Multi-media marketing across ATM networks – a hospitality and tourism perspective, 1995.

11 Bennet, M., Information technology and travel agency – a customer service perspective, 1993.

12 Frew, A. and Pringle, S., Multi-media marketing across ATM networks – a hospitality and tourism perspective, 1995.

13 McGuffie, J., CRS development in the sector, 1994.

14 Davis, D. and Davidson, B., 2020 Vision:Transform Your Bussiness Today to Succeed In Tomorrow’s Economy, 1991.

15 Buhalis, D., Strategic use of information technologies in the tourism industry, 1998.

16 Seaton, A.and Bennet, M., The marketing of Tourism Products: Concepts, Issues and cases. London,

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17 Emmer, R., The Hotelier’s GDS Education Manual, Pittsburg, 1993.


18 Heintzeman, S., Marketing through technology, 1994, p. 127-129.

19 Knowles, T. and Garland, The strategic importance of CRSs in the airline industry, 1994.

20 Archdale, G., Computer reservation systems and public tourist offices, 1993.

21 Burns, J., Electronic GDS distribution-what are your options. 1995, p. 1, 3, 11.

22 Klein, S. and Langenohl, Co-ordiantion mechanisms and systems architectures in electronic market systems. T.J., 1994.

23 Schultz, A., The role of global computer reservation systems in the travel industry today and in the future.1996.


24 Knowles, T. and Garland, M., The strategic importance of CRSs in the airline industry, 1994.

25 Bennet, M., Information technology and databases for tourism, London, 1996.

26 Bennet, M., Information technology and travel agency-a customer service perspective, 1993, p. 259-266.

27 Ernst, M. and Walpuski, D., Information technologies and tourism markets, 1994.

28 Hitchins, F., The influence of technology on UK travel agents, 1991, p. 88-105.

29 Ernst, M. and Walpuski, D., Information technologies and tourism markets, 1994.

30 Knowles, T. and Garland, M., The strategic importance of CRSs in the airline industry, 1994.

31 UFTAA-IHA, The communication superhighway: from Multimedia to Personalzed Service,, 1995.


32 Emmer, R., şi Tauck, C., The Hoteliers GDS Education Manual, Cornell University, Pittsburg, 1993.

33 Wolff, C., Tapping into the travel bazaar,1996.

34 Richards, G., Retailing travel products: bridging the information gap, 1995, p. 17-29.

35 Burns, J., Seamless – the new GDS connectivity standard, 1995, p. 5, 9.

36 Knowles, T. and Garland, M., The strategic importance of CRSs in the airline industry, 1994.

37 Puetz-Willems, M., Spanning the globe, 1996, p. 22, 23.

38 Coyne, R. şi Burns, J., Global connectivity. Hotel and Motel Management., 22 aprilie 1996, p. 28, 29.

39 McGuffie, J., CRS development in the hotel sector, 1994.

40 Archdale, G., Stanton, R. şi Jones, C., Destination databases-Issues and Pririties, 1992.

41 Sheldon, P., Global Distribution Systems Update, San Francisco, 1995.

42 Vellas, F., Les reseaux informatises et le transport aerien, University de Toulouse, 1997.

43 HEDNA, Travel Distribution Report, Pittsburg, 1998.

44 Knowles, T. and Garland, M., The strategic importance of CRSs in the airline industry, 1994.

45 Bennett, M., Information technology and travel agency-a customer service perspective, 1993.

46 Poon, A., Tourism and Information Technologies, 1988.

47 Gilbert, D., A study of the hotel industrys application of the Internet as a relationship marketing tool, 1998.

48 Coyne, R., The reservation revolution.Hotel and Motel Management, 1995.

 Acest studiu de caz a fost realizat de Peter O’Connor, profesor la Institutul de Management Hotelier International

(IMHI).



49 Anon, Reservation systems – communication networks that sell rooms, 1968.

50 Burns, J., Hospitality marketing through Global Distribution Systems, 1995/1996.

51 Burns, J., A landmark year for hotel CRS, 1996.


52 Schmid, P., Destination information systems, 1993.

53 HSSS, Forte reformed, 1995.

54 Coyne, R., The reservation revolution. Hotel and Motel Management., 1995.

55 Coyne, R. and Burns, J., Global connectivity. Hotel and Motel Management, 1996.

56 Petit, G., CRS Tech : focus on the basics, 1993.

57 Burns, J., Electronic GDS distribution – what are your options,1995.

58 Burns, J., Seamless – the new GDS connectivity standard, 1995.

59 Sursa : Burns, J., Seamless – the new GDS connectivity standard, 1995.

60 Emmer, R. and Tauck, C., The Hotelier’s GDS Education GDS Education Manual, 1993.


61 Welch, S., Room bookings via global distribution systems : the European dimension, Londra, 1995.

62 HSMAI, Get on the Internet or else, UK, 1995.

63 Welch, S., Room bookings via global distribution systems : the European dimension, 1995.

64 Emmer, R., Tauck, C and Moore, R., Marketing hotels using Global Distribution systems, 1993.

65 Vallauri, D., GDS connectivity altering travel business, 1995.

66 Welch, S., Room bookings via global distribution systems : the European dimension, 1995.

67 Coyne, R. and Burns J., Global connectivity. Hotel and Motel Management, 1996.

68 Selwitz, R., THISCO turns on hotels with improved system.Hotel and Motel Management, 1993.

69 Wolff, C., Tapping into the travel bazaar, 1996.

70 Burns, J., Seamless – the new GDS connectivity standard, 1995.

71 Ernst, Matthias and walpuski, Dirk, Information technologies and tourism markets, 1994.


72 WTO, Global Distribution Systems in Tourism Industry (World Tourism Organization), Madrid, 1995.

73 Archdale, G., Computer reservation systems and public tourist offices, 1993.


74 Coyne, R., The reservation revolution, 1995.

75 Wagner, G., Lodging’s lifeblood, 1991.

76 HSSS, Central reservations for the small group, 1994.

77 Go, F. and Pine, R., Globalizing Strategy in the Hotel Industry, 1995.

78 McGuffie, J., CRS development in the hotel sector, 1994.

79 Anon, A CRS service for the independents, 1993.

80 Kasavana, M. and Cahill, J., Managing computers in the Hospitality Industry, 1992.


81 Troy, T., Hotel chains integrate systems to bolster profits, 1993.

82 Castelberry, J., Hempell, C. and Kaufman G., Electronic Shelf Space on the Global Distribution Network, 1998.

83 Knowles, T. and Garland, M., The strategic importance of CRSs in the airline industry, 1994.

84 Troy, T., Hotel chains integrate systems to bolster profits, 1993.

85 Wolff, C., Maturing of a critical appliance, 1996.

86 Wolff, C., Maturing of a critical appliance, 1996.

87 HSSS, Central reservations for the small group, 1994.

88 Burns, J., CRS – evolving roles, evolving capabilities, 1998.

٭ Acest studiu de caz a fost realizat de Peter O’Connor, profesor la Institutul de Management Hotelier International (IMHI).

٭ Acest studiu de caz a fost realizat de Peter O’Connor, profesor la Institutul de Management Hotelier International (IMHI).

*Acest studiu de caz a fost realizat de Peter O’Connor, profesor la Institutul de Management Hotelier International (IMHI).


٭ Acest studiu de caz a fost realizat de Peter O’Connor, profesor la Institutul de Management Hotelier International

(IMHI).



89 Coby, A. Bringing in the business. Caterer and Hotelkeeper, 1993.

90 Vlitos-Rowe, I., Destination databases and management systems, 1992.

91 Sheldon, P., Destination information systems, 1993.

92 Richards, L., Europe – is it that different?, 1992.

93 European Commision, Microeconomic Analysis of the Tourism Sector, Brussels, 1993.


94 Buhalis, D. and Main, H., Information technology in small/independent Welsh and Aegean hotels, 1996.

95 Pringle, S., Computer reservation systems : their strategic and operational implications for the UK hotel industry, 1995.

96 O’Connor, P. and Frew, A., The evolution of hotel electronic distribution, 1998.

97 Gilbert, R., Reservation sales – point of sales or cost of sales, 1996.

98 McGuffie, J., CRS development in the hotel sector, 1994.

99 Poon, A., Tourism, Technology and Competitive Advantage, UK, 1993.

100 French, H., Destination management systems – Canadian experience in the development of destination management

systems, 1994.


101 Richards, L., Europe – is it that different?, 1992.

102 WTO, Tourism to the Year 2000 – Qualitative Aspects Affecting Global Growth, Madrid, 1991.

103 Connell, S., TIM and Sam – use of technology to create new business relationships for tourism, 1996.

104 Buhalis, D., Enhancing the competitiveness of small and medium-sized tourism enterprises, 1996.

105 Sussmann, S. and Baker, M., Responding to the electronic marketplace: lessons from destination management

systems, 1996.


106 Bordat, P., Tourism and Information Technology. World Tourism Organisation, Madrid, 1995.

107 Baker, M., Can destination management systems provide competitive advantage? A discussion of the factors

affecting the survival and succes of destination management systems, 1996.



108 Sheldon, P., Issues in the Development of Destination Information Systems, 1993.

109 Sheldon, P., Tourism Information technology, UK, 1997.


110 French, H., Destination management systems – Canadian experience in the development of destination management systems, 1994.

111 Crichton, E. and Edgar, D., Managing complexity for competitive advantage – an IT perspective, 1995.

112 Archdale, G., Computer reservation systems and public tourist offices, 1993.

113 Jones, C., Destination databases as keys to effective marketing, 1992.

114 Pollock, A., Building an intelligent destination management system (IDMS©) – an overview of technical asopects, 1997.

115 Pollock, A., Creating intelligent destinations for wired consumers : a conceptual framework and its Scottish application, 1997.


116 Haines, P., Destination Databases : the Pacific Asia Travel Association Perspective, 1993.

117 Buhalis, D. and Main, H., Information technology in small/independent Welsh and Aegean hotels, 1996.

118 Pollock, A., Building an intelligent destination management system (IDMS©) – an overwiev of technical aspects, 1997.

119 Pollock, A., The impact of Information Technology on Destination Marketing, 1995.

120 Sussmann, S. and Baker, M., Responding to the electronic marketplace: lessons from destination management systems, 1996.



121 Jones, C., Destination databases as keys to effective marketing, 1992.

122 Archdale, G., Computer reservation systems and public tourist offices, 1993.

123 Pollock, A., Creating intelligent destinations for wired consumers, a conceptual framework and its Scotish application, 1997.


124 Pollock, A., Building an intelligent destination management system (IDMS©) – an overwiev of technical aspects,

1997.


125 Poon, A., Competitive strategies for a new tourism, pag. 91-102, 1989.

126 Francese, P. and Renaghan, L., Database marketing – building customer profiles 1990.


127 Sheldon, P., Tourism Information Technology, Wallington, UK, 1997.

128 Heines, P., Destination databases: the Pacific Asia Travel Association Perspective, San Francisco, 1993.

129 Main, H. and O’Connor, P., The use of smart card technology to develop a destination-based loyality/affinity scheme

for SMEs in tourism and hospitality, 1998.


130 Pollock, A., Creating intelligent destinations for wired consumers: a conceptual framework and its Scotish application, 1997.

131 Buhalis, D., Information technology as a strategic tool for economic, social, cultural and enviromental benefits enhancement of tourism at destination region, 1997.


132 Bloch, M., Pigneur Y. and Steiner T., The IT enabled extended enterprise: applications in the tourism industry, 1996.

133 Poon, A., Tourism, Technology and Competitive Advantage, Wallingford, Uk, 1993.

134 Buhalis, D., Information technology as a strategic tool for economic, social, cultural and enviromental benefits enhancement of tourism at destination regions, 1997.

135 Pollock, A., Building an intelligent destination management system (IDMS©) – an overwiev of technical aspects,

1997.



136 Buhalis, D., Information technology as a strategic tool for economic, social, cultural and environmentala benefits enhancements of tourism at destination regions, 1997.

137 Haines, P., Destination Databases: the Pacific Asia Travel Association Perspective, 1993.

138 Buhalis, D. and Cooper, C., Strategic management and marketing issues for SMTEs: a case study of the Greek Aegean Islands, 1992.

139 Hurst, S., Industry presentation – accomodation and attractions perspective, San Francisco, 1992.

140 Baker, M., Hayzelden C. and Sussmann, Can destination management systems provide competitive advantage?, 1996.

141 Buhalis, D., Information technology as a strategic tool for economic, social, cultural and environmentala benefits enhancements of tourism at destination regions, 1997.


142 Vlitos-Rowe, I., Destination databases and management systems, 1992.

٭ Acest studiu de caz a fost realizat de Peter O’Connor, profesor la Institutul de Management Hotelier International (IMHI).

143 Vlitos-Rowe, I., Destination databases and management systems, 1992.

 Acest studiu de caz a fost realizat de Peter O’Connor, profesor la Institutul de Management Hotelier International

(IMHI).



144 HEDNA, Onward Distribution of Hotel Information via the Global Distribution Systems, Pittsburg, 1998.

145 Cahill, J., Internet – a link for bussines, Paris, 1995.

146 Bathory-Kitsz, D., Inventing the Internet presence, pag. 8-14, 1996.

147 Breakwell, S., The Internet Travel Opportunity, Berlin, 1997.

148 Naisibitt, J., The Global Paradox, Avon, New York, 1994.

149 Cahill, J., Internet – the power, problems and potential, 1996.

150 Schonland, A. and Williams, P., Using the Internet for travel and tourism survey research experience from the net traveller survey, 1996.

151 Dombey, A., Hotel and destination distribution on GDS and CRS, London, 1998.

152 Travel Industry Association of America, Online Travel Revenue triples in 1997, http://www.tia.org/press/021098jupiter,stm


153 Ginsburg, L., Doing business on the Web, 1997.

154 Dorren, K. and Slater, A., Leveraging tourism information onto the Web, London, 1996.

155 IMRG (Interactive Media In Retail Group) Building, Managing and Prospering With Commercial Web Sites, London, 1996.

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