“Un călător fără cunoaştere este ca o pasăre fără aripi”

Site-uri Web folosite in lucrare

www. readingroom.electricpress.com

www.sabre.com

www.holidayinn.com

www.accor.com

www.utell.com

www.bestwestern.com

www.tirol.com

www.gulliver.com

www.degriftour.com

www.travelweb.com

www.expedia.com

www.hotelguide.com

www.ziare.com

www.world-tourism.com

www.traveltex.com

www.yahoo.com

Abrevieri

ACP airline control protocol

CD compact disk

CRO central reservation office

CRS central reservation system

DICIRMS destination integrated computer information

reservation management systems

DMS destination management system

EBIT earnings before interest and tax

GDS global distribution systems

HIRO Holiday Inn Revenue Optimizer

IPO initial public offering

IT information technology

OAG Official Airline Guide

PC personal computer

PMS property management system

RTO regional tourism organization

SME small and medium-sized enterprises

THISCo The Hotel Industry Switching Company

TIC tourist information centre

TIS Tyrol Information System

WTO World Tourism Organization

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*Acest studiu de caz a fost realizat de Peter O’Connor, profesor la Institutul de Management Hotelier International (IMHI).

٭ Acest studiu de caz a fost realizat de Peter O’Connor, profesor la Institutul de Management Hotelier International

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