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Curriculum Vitae Eduardo Ernesto Najarro Molina

PERSONAL INFORMATION

Eduardo Ernesto Najarro Molina






Finca de Asturias Sur, Polígono E casa 33, Santa Tecla, La Libertad

61792043 (available only in the morning)

docum93@outlook.com

DUI: 04889879-8

NIT: 0210-140993-103-9

DRIVING LICENSE: Regular Driver’s License

Sex Male | Date of birth 14/09/1993 | Nationality Salvadoran





WORK EXPERIENCE





From July 2017 to date

From October 2016 to April 2017

From August 2013 to August 2016 and from June 2017 to January 2018

From January 2016 to June 2016



Customer Service and Technical Support Representative (Trilingual)
Blackhawk Support Services - Calle Nueva 2, San Salvador
Business or sector Telecommunications
Tasks:


  • To deliver an exceptional customer service to customers in the US, Canada, and Europe.




  • To provide technical support to supermarket chains in the activation of gift and prepaid cards.




  • To make sure terminals, other devices and systems are properly set up to be able to activate cards without any problem.




  • To report issues with the terminals by means of a ticketing system to properly handle the distribution partners’ concerns.




  • To follow-up with the store to ensure everything is properly set up to deliver their service.




  • To make high-quality reports using proper grammar and composition about the issues being reported.




  • To maintain strong relationships with all of our distribution partners.

Language and Administrative Assistant




Lycée Montmajour - Chemin des Moines, 13200 Arles, France


  • Spanish teacher and Administrative Assistant


Business or sector: Language teaching and management
Tasks:


  • To make detailed reports on students’ performance.




  • To prepare PPT and other resources to make sure the lessons are delivered successfully.




  • To ensure computers, projectors and other devices were properly set up before starting the lessons.




  • To organize files in the cloud in the institution’s databases and folder racks and holders.




  • To use Microsoft Publisher and other resources / instruments to prepare brochures for school activities.




  • To receive and send documents.




  • To organize training sessions.




  • To answer and make phone calls.




  • To organize files in the school cloud.

Language Teacher


Interamerican School - Calle Monseñor Clemente Barrera Rivas, Santa Ana


  • English and French teacher


Business or sector: Language teaching

Language Teacher


Universidad Autónoma de Santa Ana - Autopista sur Pte. km. 63½, Santa Ana El Salvador, C.A., Calle Principal Al Cantón El Portezuelo, Santa Ana 31


  • English teacher


Business or sector: Language teaching


EDUCATION AND TRAINING







From January 2018 to date

From 2011 to 2015




From 2009 to 2010



PERSONAL SKILLS

Mother tongue(s)












Master of Human Resources Management
Universidad Evangélica de El Salvador – Avenida Juan Pablo II, San Salvador

  • Job Position Description, Analysis and Development

  • Recruitment, Selection and Job Process

  • Human Resources Management

  • Research in Human Resources Management

  • Design and Administration of Wages and Salaries

  • Performance Evaluation

Licenciatura en Idioma Inglés Opción Enseñanza


Title awarded: Licenciado en Idioma Inglés Opción Enseñanza
Universidad de El Salvador – Av. Fray Felipe Moraga Sur, Santa Ana
Competencies developed:


  • Communication

  • Integrity and accountability

  • Adaptability




  • Collaboration

  • Teamwork

  • Problem-solving

  • Conflict resolution

Bachillerato General


Centro Escolar INSA – 31 Calle Poniente y Avenida Marcelino Champagnat, Santa Ana.

Spanish





Other language(s)

UNDERSTANDING

SPEAKING

WRITING

Listening

Reading

Spoken interaction

Spoken production

Written production

English

C1

C1

C1

C1

C1







French

B2

B2

B2

B2

B2




DELF B1




Levels: A1/A2: Basic user - B1/B2: Independent user - C1/C2 Proficient user

Common European Framework of Reference for Languages




Communication skills

  • good communication and interpersonal skills gained through my experience as language teacher and administrative assistant

  • confidence

  • empathy

  • open-mindedness

  • friendliness




Organisational / managerial skills

  • leadership

  • planning

  • creative thinking

  • attentive listening

  • collaboration and coordination

  • problem-solving

  • multitasking



Job-related skills



  • good command of office suite (word processor, spread sheet, presentation software) and technological devices






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