1. What is tourism?

218. In most hotels these employees are women.

Who are they?

a) chambermaids b) gardeners

c) managers d) the whole staff

219. How many rooms should a chambermaid be able to clean a day?

a) 10-20 rooms b) 5-10 rooms

c) 1-2 rooms d) 6-8 rooms
220. A small hotel may employ only a few chambermaids to work under the supervision of ……………..

a) the manager b) an executive housekeeper

c) the assistants d) the service
221. A large hotel is likely to have a large department headed by ………………., with several assistants and many chambermaids.

a) an executive housekeeper b) the manager

c) the assistants d) the service
222. What demands a considerable variety of materials, such as cleaning materials, bed linens, pillows, towels, paper products and so on?

a) housekeeping b) the manager

c) valet service d) laundry service
223. Do chambermaids have contacts with guests?

a) They have little contacts. b) They have contacts at certain time.

c) They should not see the guests. d) No, they don’t.
224. Where do chambermaids pick up and deliver clothing?

a) to the laundry and valet service b) to the managers

c) to the washing machines d) to the guests
225. What does the valet service care for?

a) for the uniforms of the hotel staff b) for the towels and tablecloths

c) for the sheets d) for the laundry’s job
226. What must also provide quick and efficient service to the guests who need clothes washed, cleaned or pressed?

a) laundry and valet service b) managers

c) washing machines d) guests