Annex №1 to the Order №120 as of February 15- th, 2013
Yüklə 1,66 Mb. Pdf görüntüsü
|
| 23. Claims and actions
23.1.1. In case of breach of the transportation agreement terms and conditions the Airline, its representatives or service Agent shall explain to a Passenger the procedure of claim lodging, and assist him/her in execution of documents required in this respect.
23.1.2. A claim may be forwarded directly to the Airline or its Agent at the point of departure, destination, transfer, transit, stopover, at the discretion of the claimer.
23.1.3. Each claim against the Airline should include description of reasons for its lodging and damage caused, list of baggage contents lost or damaged, nature and scope of damage caused. The amount of loss should be proved by the party concerned.
23.1.4. The claimer must attach to his/her claim all necessary documents proving the right to claim compensation for the loss - ticket, excess baggage payment receipt (or their copies), tear-off baggage tag coupon, bills of sale, charges incurred receipt, report of irregularities occurred during baggage transportation, loss sum calculation, and other relative documents.
23.1.5. A claim against the Airline with regard to indemnification of losses in case of injury of a Passenger may be forwarded by the complainant, and in case of his death - by a person entitled for loss indemnification, in accordance with general civil legislation provisions.
23.1.6. Report of irregularities occurred during transportation of baggage is not the evidence of damage caused. Absence of report of irregularities occurred during transportation of baggage doesn't deprive the passenger of right to forward a claim or a complaint.
23.1.7. Passenger’s acceptance of baggage without any objection at the moment of its delivery or acceptance serves as assumption that the baggage is delivered by the Airline in proper condition, and in accordance with the transportation agreement terms and conditions, if otherwise is not proved.
|