24. Notification of a passenger
24.1. Provisions of this section shall be applied to the Airline and its Sales Agents in the territory
of Azerbaijan.
24.2. The Airline (its Agent) shall place the following information at its sales office in a place visible
and available for customers:
- its full name,
legal address;
- copies of permits (licenses, certificates, attestations) for performance of transportations (sales of
transportations);
- Local consumer protection authorities' phone number.
24.3. In the course of sales of tickets the Airline (its Agent) shall provide the following information
to passengers:
- Passenger, baggage and cargo air transportation rules – through the Airline's website.
- Transportation costs on corresponding route
–
orally at the point of ticket sales upon reservation (in case
of on-line transportation sales through Internet system – electronically through the website provided for
reservation of transportations, or by indication required information in the route hardcopy);
- Costs, conditions and restrictions for transportations by special fare – orally upon reservation (in case of
e-ticket - through the website designated for reservation);
- Administrative procedures that apply to travelling on corresponding route – orally upon reservation;
- The Airline's liability extent for transportation of passengers and baggage - in these
rules through the
Airline's website;
- Indemnification sums for delay of carriage - orally at the Airline's (service Agent's) representative office
at the airport in case of
delay of carriage;
- Things and goods prohibited to be transported – through the Airline's website;
- Business and economy class services list and norms – upon the passenger's request.
