Continuity and change: employers’ training practices and partnerships with training providers



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Q5.4 In general, is the nationally accredited training/assessment provided by the external training provider(s) to your workers:




Firm Size




1-49 employees

50-99 employees

100-499 employees

500+ employees




N

%

N

%

N

%

N

%

Mostly at the training provider's premises

15

48.4

3

23.1

13

35.1

13

29.5

About half and half

8

25.8

4

30.8

13

35.1

14

31.8

Mostly on-site by the training provider(s)

3

9.7

1

7.7

8

21.6

10

22.7

Mostly on-site delivered by our trainers and moderated by the training provider(s)

5

16.1

5

38.5

3

8.1

7

15.9

Total

31

100.0

13

100.0

37

100.0

44

100.0

Q5.5 Thinking about the training provider with which you have done most of your training business, please rate along the scale from ‘Highly dissatisfied’ to ‘Highly satisfied’ your level of satisfaction with the performance of your training provider partner in the following aspects:




Firm Size




1-49 employees

50-99 employees

100-499 employees

500+ employees




N

%

N

%

N

%

N

%

The training provider's ability to establish trust

Satisfied

17

58.6

8

57.1

28

77.8

35

76.1

Dissatisfied

12

41.4

6

42.9

8

22.2

11

23.9

Mean

3.8

3.6

4.4

4.2

The quality of the training provider's communication with us

Satisfied

18

62.1

8

57.1

29

76.3

38

82.6

Dissatisfied

11

37.9

6

42.9

9

23.7

8

17.4

Mean

3.9

3.7

4.3

4.3

The commitment shown by the training provider's staff to make the partnership(s) a success

Satisfied

17

60.7

9

64.3

27

67.5

39

84.8

Dissatisfied

11

39.3

5

35.7

13

32.5

7

15.2

Mean

3.9

3.9

4.2

4.3

The training provider's willingness to customise training to meet our needs

Satisfied

16

61.5

7

50.0

28

71.8

39

84.8

Dissatisfied

10

38.5

7

50.0

11

28.2

7

15.2

Mean

3.7

3.9

4.1

4.4

The training provider's success in customising the training

Satisfied

14

53.8

7

50.0

26

72.2

35

76.1

Dissatisfied

12

46.2

7

50.0

10

27.8

11

23.9

Mean

3.7

3.6

4.3

4.2

The training provider's openness to experimentation

Satisfied

12

48.0

7

50.0

27

69.2

28

62.2

Dissatisfied

13

52.0

7

50.0

12

30.8

17

37.8

Mean

3.7

3.7

4.2

4.0

The training provider's flexibility with staffing arrangements

Satisfied

18

69.2

7

50.0

27

71.1

33

71.7

Dissatisfied

8

30.8

7

50.0

11

28.9

13

28.3

Mean

3.8

3.8

4.3

4.1

The training provider's flexibility in providing different delivery modes for the training

Satisfied

14

53.8

9

64.3

29

76.3

34

79.1

Dissatisfied

12

46.2

5

35.7

9

23.7

9

20.9

Mean

3.7

3.9

4.2

4.3

The training provider's level of planning within the partnership

Satisfied

16

61.5

5

35.7

28

73.7

38

82.6

Dissatisfied

10

38.5

9

64.3

10

26.3

8

17.4

Mean

3.8

3.8

4.3

4.3

The training provider's willingness to adopt a long-term perspective in judging the success of the partnership

Satisfied

14

56.0

9

64.3

31

81.6

34

73.9

Dissatisfied

11

44.0

5

35.7

7

18.4

12

26.1

Mean

3.8

3.9

4.4

4.0

The training provider's willingness to make changes to the nature of the off-the-job training

Satisfied

14

56.0

7

50.0

26

70.3

28

65.1

Dissatisfied

11

44.0

7

50.0

11

29.7

15

34.9

Mean

3.7

3.6

4.2

3.9






Firm Size




1-49 employees

50-99 employees

100-499 employees

500+ employees




N

%

N

%

N

%

N

%

The training provider's willingness to make changes to the nature of the on-the-job training that they deliver

Satisfied

14

60.9

5

41.7

29

74.4

34

77.3

Dissatisfied

9

39.1

7

58.3

10

25.6

10

22.7

Mean

3.6

3.5

4.4

4.0

The administrative arrangements the training provider puts in place to manage the day-to-day issues arising in such partnerships

Satisfied

14

56.0

8

57.1

29

76.3

33

73.3

Dissatisfied

11

44.0

6

42.9

9

23.7

12

26.7

Mean

3.8

3.8

4.3

4.2

Q5.6 Continuing to think about the same training provider partner, please rate them on the following items regarding your satisfaction with the quality of their training:




Firm Size




1-49 employees

50-99 employees

100-499 employees

500+ employees




N

%

N

%

N

%

N

%

Skill of the trainer delivering the qualification/skill set

Satisfied

21

70.0

11

84.6

26

65.0

38

82.6

Dissatisfied

9

30.0

2

15.4

14

35.0

8

17.4

Mean

4.0

4.1

4.2

4.3

Volume of learning received

Satisfied

17

56.7

8

61.5

30

76.9

37

80.4

Dissatisfied

13

43.3

5

38.5

9

23.1

9

19.6

Mean

3.5

3.7

4.4

4.2

Quality of resources provided

Satisfied

15

50.0

10

76.9

29

74.4

40

87.0

Dissatisfied

15

50.0

3

23.1

10

25.6

6

13.0

Mean

3.6

4.1

4.3

4.4

Currency of resources provided

Satisfied

14

50.0

7

53.8

28

73.7

38

82.6

Dissatisfied

14

50.0

6

46.2

10

26.3

8

17.4

Mean

3.6

3.5

4.4

4.3

Efficient use of learning technologies

Satisfied

15

50.0

7

53.8

31

81.6

38

82.6

Dissatisfied

15

50.0

6

46.2

7

18.4

8

17.4

Mean

3.6

3.6

4.4

4.3

Qualification or skill set was assessed at the appropriate level

Satisfied

15

50.0

6

50.0

29

72.5

38

82.6

Dissatisfied

15

50.0

6

50.0

11

27.5

8

17.4

Mean

3.7

3.6

4.3

4.3

Quality of the feedback provided to the learner

Satisfied

16

53.3

8

61.5

34

87.2

38

82.6

Dissatisfied

14

46.7

5

38.5

5

12.8

8

17.4

Mean

3.6

3.9

4.5

4.3

Q6.1 In an ideal world, over the last 12 months, would you have provided more training for your staff than you were able to do?




Firm Size




1-49 employees

50-99 employees

100-499 employees

500+ employees




N

%

N

%

N

%

N

%

Yes

20

43.5

11

68.8

28

70.0

33

66.0

No

26

56.5

5

31.3

12

30.0

17

34.0

Q6.2 How applicable are the following reasons for not providing as much training as you would have liked?




Firm Size




1-49 employees

50-99 employees

100-499 employees

500+ employees




N

%

N

%

N

%

N

%

Insufficient money available for training

Not applicable

2

10.5

1

9.1

2

7.1

5

15.2

Somewhat applicable

9

47.4

8

72.7

14

50.0

15

45.5

Very applicable

8

42.1

2

18.2

12

42.9

13

39.4

Managers have lacked sufficient time to organise training

Not applicable

3

15.0

4

36.4

3

10.7

5

15.2

Somewhat applicable

11

55.0

3

27.3

12

42.9

15

45.5

Very applicable

6

30.0

4

36.4

13

46.4

13

39.4

Employees are generally too busy to give training to others

Not applicable

1

5.3

1

9.1

2

7.4

5

15.2

Somewhat applicable

8

42.1

4

36.4

14

51.9

11

33.3

Very applicable

10

52.6

6

54.5

11

40.7

17

51.5

Employees are generally too busy to undertake training and development

Not applicable

2

10.5

3

27.3

3

10.7

4

12.1

Somewhat applicable

8

42.1

6

54.5

15

53.6

13

39.4

Very applicable

9

47.4

2

18.2

10

35.7

16

48.5

Training is not considered to be a high priority for the establishment, by senior management

Not applicable

6

30.0

4

36.4

6

21.4

13

39.4

Somewhat applicable

10

50.0

5

45.5

13

46.4

12

36.4

Very applicable

4

20.0

2

18.2

9

32.1

8

24.2

All our staff are proficient/no pressing business need for a great deal of training

Not applicable

5

26.3

5

45.5

8

28.6

17

51.5

Somewhat applicable

10

52.6

4

36.4

11

39.3

9

27.3

Very applicable

4

21.1

2

18.2

9

32.1

7

21.2

More highly trained staff may be poached by other employers

Not applicable

9

47.4

3

27.3

6

22.2

19

57.6

Somewhat applicable

7

36.8

7

63.6

10

37.0

8

24.2

Very applicable

3

15.8

1

9.1

11

40.7

6

18.2

No particular reason

Not applicable

8

40.0

7

70.0

14

53.8

23

69.7

Somewhat applicable

6

30.0

3

30.0

6

23.1

7

21.2

Very applicable

6

30.0

0

0.0

6

23.1

3

9.1

Other

Not applicable

15

78.9

8

88.9

19

86.4

29

93.5

Somewhat applicable

3

15.8

0

0.0

2

9.1

0

0.0

Very applicable

1

5.3

1

11.1

1

4.5

2

6.5

Q6.3 From the list in the previous question (i.e., Q6.2) what is the most important reason for not providing more training?




Firm Size




1-49 employees

50-99 employees

100-499 employees

500+ employees




N

%

N

%

N

%

N

%

Insufficient money available for training

4

22.2

3

27.3

10

55.6

13

41.9

Managers have lacked sufficient time to organise training

5

27.8

2

18.2

0

0.0

4

12.9

Employees are generally too busy to give training to others

2

11.1

1

9.1

0

0.0

3

9.7

Employees are generally too busy to undertake training and development

4

22.2

2

18.2

3

16.7

5

16.1

Training is not considered to be a high priority for the establishment, by senior management

0

0.0

1

9.1

1

5.6

4

12.9

All our staff are proficient/no pressing business need for a great deal of training

2

11.1

0

0.0

1

5.6

0

0.0

More highly trained staff may be poached by other employers

0

0.0

1

9.1

0

0.0

1

3.2

No particular reason

1

5.6

0

0.0

2

11.1

0

0.0

Other

0

0.0

1

9.1

1

5.6

1

3.2



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