Kevin Wall



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Kevin Wall


“The objects of the CSIR are, through directed and particularly multidisciplinary research and technological innovation, …….. to contribute to the improvement of the quality of life of the people of the Republic.”

  • “The objects of the CSIR are, through directed and particularly multidisciplinary research and technological innovation, …….. to contribute to the improvement of the quality of life of the people of the Republic.”

  • (Scientific Research Council Act 46 of 1988,

  • as amended)



Public-private is a continuum

  • Public-private is a continuum

  • Some South African realities: operation and maintenance

  • Case study: microentrepreneurs in a partnership model





Water and wastewater utilities are the engines of the economic well being of cities

  • Water and wastewater utilities are the engines of the economic well being of cities

  • Problems associated with water and sanitation service provision in lower and middle income countries are increasing, not shrinking

  • The potential contribution of private sector support in the form of specialized knowledge and general know-how is significant

  • Discussion of PSP/PPP has been overshadowed for 15 years by one form of PSP, i.e. full delegation of responsibility to the private sector in the form of concessions or affermage arrangements



Full delegation approaches to PPP have been controversial, in part because of real/perceived lack of control by public sector and community

  • Full delegation approaches to PPP have been controversial, in part because of real/perceived lack of control by public sector and community

  • Need to look at broader range of possibilities for improving service delivery in the water sector.

  • The traditional private sector marketplace has evolved in a way that could provide additional tools for strategic outsourcing

  • Other forms of PPP – forms which allow public sector to retain full ownership

  • and more managerial control



  • Increasing use of management contracts

  • Performance-based outsourcing of specific functions (e.g., leakage reduction)

  • At the same time, non-traditional resources are emerging

    • Public sector utility service providers
    • Contributions through Water Operator Partnerships
    • Scope for supporting microentrepreneur operators, and raising their standards


  • Develop a common understanding that

    • Recognizes that water and san are special
    • Acknowledges that high (or low) performance not necessarily characteristic of either public or private
    • Broadens the discussion beyond utility management to the entire supply chain
    • Acknowledges that in the ”grey zone”, both public and private operators have role to play




Make the needed commitments

  • Make the needed commitments

    • Performance standards
    • Accountability, and mechanisms for monitoring and rewarding performance
    • Sufficient institutional underpinnings are in place
    • Financing needs addressed
  • Recognize each unique situation – one size does not fit all

  • Facilitate capacity development to support process

    • Understanding of different modes of private participation and when/where each are appropriate
    • Alternative procurement models
    • Risk management


Public-private is a continuum

  • Public-private is a continuum

  • Some South African realities: operation and maintenance

  • Case study: microentrepreneurs in a partnership model





In South Africa, ownership of water infrastructure to serve the public can only be by the public sector – in the case of water services infrastructure, invariably by the statutory water services authorities (WSAs) or water boards.

  • In South Africa, ownership of water infrastructure to serve the public can only be by the public sector – in the case of water services infrastructure, invariably by the statutory water services authorities (WSAs) or water boards.

  • However the public sector owners can, and often do, use private sector for specific tasks.



Understand origins of decentralisation in SA:

  • Understand origins of decentralisation in SA:

    • Uncommon to decentralise to local government so quickly
      • Particularly when some of the institutions did not even exist
    • A product of negotiations for a peaceful transition
      • Minority wanted some autonomy to retain control of their lives
      • ANC supported decentralisation -- and vision of participatory local democracies
  • M Muller



SAICE report card 2006

  • SAICE report card 2006





Poor operation. Or too little maintenance. Or both.

  • Poor operation. Or too little maintenance. Or both.

  • Ageing infrastructure » growing replacement need

  • Maintenance backlog of existing infrastructure

  • Why?



Too little O&M budget. And/or

  • Too little O&M budget. And/or

  • O&M budget during year got diverted to other things. And/or

  • Staff insufficiently skilled. And/or

  • Staff insufficiently motivated. And/or

  • Wrong infrastructure (i.e. too complex, not robust, wrong process (e.g. in relation to local water types), etc.



What skills?

  • What skills?

  • Simply put, higher up the ladder, the greater the scarcity

  • But, lower down the ladder, training, supervision, quality control, and mentorship are needed.







What is required to ensure that the infrastructure delivers the service reliably and safely? For example, in the case of water infrastructure, drinking water quality standards are met, and the water is fit to drink?

  • What is required to ensure that the infrastructure delivers the service reliably and safely? For example, in the case of water infrastructure, drinking water quality standards are met, and the water is fit to drink?



Essential: the correct infrastructure.

  • Essential: the correct infrastructure.

  • Essential: sufficient budget (for repairs, for planned maintenance, for spares, for infrastructure refurbishment and renovation, etc).

  • Essential: that the staff are competent (training and experience) and committed (i.e. have correct attitude).



Can the private sector more effectively be held to performance criteria than the public sector can be held?

  • Can the private sector more effectively be held to performance criteria than the public sector can be held?



  • Public provision, led by local government, will remain dominant model

  • Conventional consultant/contractor role will remain important

  • Finding the right skills will remain a challenge, whatever model

  • Franchising partnerships could enable central specialists, standardisation, training.

  • Regionalisation of public domain could ditto



Already many different partnerships in different contexts

  • Already many different partnerships in different contexts

  • Traditional partnerships, will continue

      • Consultants will develop long term relationships with clients
      • If procurement rules allow
      • More plant outsourcing?
      • More functional outsourcing?
    • Some “contracting” to local operators
      • or to community itself?
      • makes practical sense,
      • but may be hard to put into practice.
    • Availability of funds is key and will remain limited.
    • Between the extremes, a variety of options


Especially (but not only) for the more remote municipalities that can’t afford (and it isn’t warranted anyway) to employ the higher skills – and/or don’t have the more experienced staff to supervise and mentor those less experienced and/or skilled.

  • Especially (but not only) for the more remote municipalities that can’t afford (and it isn’t warranted anyway) to employ the higher skills – and/or don’t have the more experienced staff to supervise and mentor those less experienced and/or skilled.



Aside from finance and perceptions of “private”, further complicated by identity issues

  • Aside from finance and perceptions of “private”, further complicated by identity issues

  • Must consider representativity

  • Communities may prefer “black” to “white” company. (But does not mean an easy ride for “black business”)

  • Attitudes to private sector still apply

  • May also prefer “local”

  • Perceptions also apply to “external” public organisations, not under local political control, as profit-seeking contractors

  • M Muller



Public-private is a continuum

  • Public-private is a continuum

  • Some South African realities: operation and maintenance

  • Case study: microentrepreneurs in a partnership model





A partnership model …

  • A partnership model …

  • To assist the owners of water services infrastructure …

  • To operate and maintain …

  • The infrastructure that they continue to own.



Each person correctly skilled, and contractually bound

  • Each person correctly skilled, and contractually bound

  • On most days, nothing extraordinary happens. Low-level skilled staff able to cope.

  • When major maintenance, or upgrading, or breakdown – those staff know who to call, who will bring the higher level of skill

  • And they know that the people they call WILL help, because there is a binding contract

  • Cost of the higher-skilled, who are needed only intermittently, is spread among many sites – thus cost per site is low



Microenterprise franchisee receives business ‘know-how’ from franchisor; and provides services or products to customers

  • Microenterprise franchisee receives business ‘know-how’ from franchisor; and provides services or products to customers

  • Franchisor monitors quality of product/service to customers

  • Customers pay franchisee for products and services, and a % is passed back to the franchisor





Owners of municipal engineering infrastructure.

  • Owners of municipal engineering infrastructure.

  • Owners of engineering infrastructure for education and health facilities (schools and clinics), hostels and the like













Franchisees have been trained in:

  • Franchisees have been trained in:

  • Correct use of on-site sanitation facilities and rural water systems

  • Pit emptying using on site sanitation methods

  • Occupational Health & Safety, including basic First Aid

  • Environmental management practice

  • Health and hygiene education

  • Basic plumbing / rainwater harvesting

  • Pump operation and maintenance procedures





The franchisees do the following:

  • The franchisees do the following:

  • Clean inside the toilet facilities

  • Undertake basic maintenance of facilities

  • Remove foreign material and dispose safely at designated solid waste site (solid waste management may be added to scope later)

  • Remove excess liquid, dispose liquids safely through irrigation

  • Educate learners and teachers on water & sanitation



















  • “Private sector involvement. The private sector can be involved in a wide range of ways, including but not limited to the following: acting as an external water services provider in terms of a contract (service delivery agreement) with a water services authority, investing in a public utility (provided ownership control vests with national government), and supporting other water services providers as water services agents.

  • Public preference. The provision of water services by public institutions is preferred.”

  • SFWS 2003





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