Letter writing

Unreliable Supplier. Businesses that depend on deliveries to operate can be seriously handicapped when suppliers are unreliable. Late deliveries make it impossible to fill orders for customers on time, and that means lost income.


Dear Mr. Summer,
For the fourth time in the past two months customers have told us that they can no longer wait for supplies they had ordered. This has been a result of the late deliveries we have had from your warehouse.
Under the circumstances, we must cancel our recent purchase orders no. Y235478 and no. Y245479, both contingent upon delivery by May 1, 2001. In each case, delivery is already several weeks late and customers have in turn canceled their order with us.
We hope that these delivery problems will be solved very shortly. The loss of customers is very serious to us, and we are heavily dependent upon a regular and reliable source of supply to serve our community.
Sincerely,



Bad service.

17. 
    Clarence Road
    

London W14 9GP

25 April 2000

The Managing Director

The Technology Center

132 Downey Hill
Dear Sir,
I am writing to complain about a faulty computer I bought in your shop and also about your inadequate after-sales service.
On 23 April I went into your shop to look at portable computers. I decided to buy a Peony 386SX because your sales assistant informed me, incorrectly, it would be reliable.
When I tried to operate my new computer at home it did not work. I have not dropped it nor mistreated it in any way. All that appears on the screen is a message saying: “Error reading: Hard disk”. The instructions manual is totally unhelpful on this point.
I phoned your store to ask for assistance early this morning, and again at intervals throughout the day, but I only got a recorded message. I am leaving the country at the end of this week so I do not have much time to sort out this problem.
I should be grateful if you could arrange either for a technician to come and put the fault right, or for a substitute computer to be delivered to me immediately.
Yours faithfully,