Mozambique Social Protection Project Additional Financing pp

IV. World Bank Grievance Redress

42. 
    Communities and individuals who believe that they are adversely affected by a World Bank (WB) supported project may submit complaints to existing project-level grievance redress mechanisms or the WB’s Grievance Redress Service (GRS). The GRS ensures that complaints received are promptly reviewed in order to address project-related concerns. Project affected communities and individuals may submit their complaint to the WB’s independent Inspection Panel which determines whether harm occurred, or could occur, as a result of WB non-compliance with its policies and procedures. Complaints may be submitted at any time after concerns have been brought directly to the World Bank's attention, and Bank Management has been given an opportunity to respond. For information on how to submit complaints to the World Bank’s corporate Grievance Redress Service (GRS), please visit http://www.worldbank.org/GRS. For information on how to submit complaints to the World Bank Inspection Panel, please visit www.inspectionpanel.org.
    

Annex : Results Framework

Project Development Objectives
Original Project Development Objective - Parent:
The objective of the project is to provide temporary income support to extremely poor households and to put in place the building blocks of a social safety net system.
Results
Core sector indicators are considered: Yes				Results reporting level: Project Level
.
Project Development Objective Indicators
Status	Indicator Name	Core	Unit of Measure			Baseline	Actual(Current)	End Target
Revised	Direct project beneficiaries		Number		Value	0.00	22707.00	141000.00
					Date	07-Oct-2013	23-Aug-2016	31-Dec-2020
					Comment			With the additional financing, additional 20,000 households will be supported through unconditional cash transfers. Through the restructuring of the project, additional 21,000 households will be supported through labor-intensive public works
New	Direct Project beneficiaries of Direct Cash Transfers		Number		Value	0.00		20000.00
			Sub Type		Date	15-Mar-2017		31-Dec-2020
			Breakdown		Comment	New AF indicator
Revised	Female beneficiaries		Percentage		Value	0.00	75.00	50.00
			Sub Type
			Supplemental
Revised	Percentage of Beneficiaries from the poorest two quintiles in rural areas		Percentage		Value	0.00	0.00	75.00
					Date	07-Oct-2013	31-Dec-2015	31-Dec-2020
					Comment			The indicator has been revised to reflect a later closing date, but keeps same target
Revised	Percentage of Beneficiaries from the poorest two quintiles in urban areas		Percentage		Value	0.00	0.00	75.00
					Date	07-Oct-2013	31-Dec-2015	31-Dec-2020
					Comment			The indicator has been revised to reflect a later closing date, but keeps same target
Revised	Percentage of Beneficiaries that receive the full amount of the transfer for Labor-Intensive Public Works		Percentage		Value	0.00	100.00	70.00
					Date	07-Oct-2013	23-Aug-2016	31-Dec-2020
					Comment			The indicator has been revised to reflect a later closing date, but keeps same target
Revised	Percentage of payments made within the month they are due for Labor-intensive Public Works		Percentage		Value	0.00	25.00	70.00
					Date	07-Oct-2013	23-Aug-2016	31-Dec-2020
					Comment			The indicator has been revised to reflect a later closing date, but keeps same target
New	Percentage of payments within the month they are due for Direct Cash Transfers		Percentage		Value	0.00		70.00
			Sub Type		Date	15-Mar-2017		31-Dec-2020
			Breakdown		Comment	This indicator has been broken down for the additional financing to measure the effectiveness of the operation and the effectiveness of outsourcing the payment of subsidies
Revised	Percentage of beneficiaries registered in the Single Registry of Beneficiaries		Percentage		Value	0.00	100.00	95.00
					Date	07-Oct-2013	23-Aug-2016	31-Dec-2020
					Comment			The indicator has been revised to reflect a later closing date, but keeps same target
Intermediate Results Indicators
Status	Indicator Name	Core	Unit of Measure			Baseline	Actual(Current)	End Target
New	Percentage of payments done by a third party for Labor-intensive Public Works		Percentage		Value	0.00	0.00	60.00
					Date	07-Oct-2013	23-Aug-2016	31-Dec-2020
					Comment
New	Percentage of payments of the Direct Cash Transfers done by a third party		Percentage		Value	0.00		80.00
			Sub Type		Date	15-Mar-2018		31-Dec-2020
			Breakdown		Comment
Revised	Percentage of direct beneficiaries of Labor-intensive Public Works participating in complementary activities		Percentage		Value	0.00	0.00	5.00
					Date	07-Oct-2013	23-Aug-2016	16-Mar-2018
					Comment			This is indicator was disaggregated by rural and urban areas and it has been merged into one single indicator. Due to the complexity of this activity, reaching 5 percent of the direct beneficiaries (6,000 households) would already be an important target
Revised	Social Services Mapping Completed and Updated		Number		Value	0.00	0.00	1.00
					Date	07-Oct-2013	23-Aug-2016	31-Dec-2020
					Comment			The indicator has been revised to reflect a later closing date, but keeps same target
Revised	Direct Public Works Program Beneficiaries in Urban Areas		Number		Value	0.00	2770.00	9000.00
					Date	07-Oct-2013	23-Aug-2016	31-Dec-2020
					Comment			Although the Project will be expanded to one additional urban municipality, the total number of urban beneficiaries will decrease because the design of the program has a much more complex implementation in urban areas and it has proved to be more effective in rural areas
Revised	Direct Public Works Program Beneficiaries in Rural Areas		Number		Value	0.00	19937.00	112000.00
					Date	07-Oct-2013	23-Aug-2016	31-Dec-2020
					Comment			Through the restructuring of the project, additional 42,000 households will be targeted in rural areas, because the program has proved to be more effective in these areas
Marked for Deletion	Percentage of direct beneficiaries participating in complementary activities groups in rural areas		Percentage		Value	0.00	0.00	40.00
					Date	07-Oct-2013	23-Aug-2016	29-Jun-2018
					Comment			This indicator has been merged into one with the indicator measuring the percentage of direct beneficiaries participating in complementary activities in urban areas
Marked for Deletion	Percentage of wages over total subproject cost		Percentage		Value	0.00	0.00	70.00
					Date	07-Oct-2013	31-Dec-2015	29-Jun-2018
					Comment			This indicator is misleading, because a higher share of the budget used for wages does not always mean a more effective intervention, as it can happen (as it is currently happening) that the budget that is supposed to be used for operational costs (supervision) and equipment is not used leading to a lower quality of implementation of public works
Revised	Number of PWP subprojects completed		Number		Value	0.00	120.00	800.00
					Date	07-Oct-2013	24-Aug-2016	31-Dec-2020
					Comment			The indicator has been revised to reflect a later closing date, but keeps same target
Revised	Percentage of projects that include measures for reducing natural disaster risks or increasing climate resilience, based on INGC criteria		Percentage		Value	0.00	10.00	30.00
					Date	07-Oct-2013	23-Aug-2016	31-Dec-2020
					Comment			The indicator has been revised to reflect a later closing date, but keeps same target
Revised	Percentage of households registered in the SRB with complete information not older than 3 years		Percentage		Value	0.00	100.00	60.00
					Date	07-Oct-2013	23-Aug-2016	31-Dec-2020
					Comment			The indicator has been revised to reflect a later closing date. The review period for the information in the SRB has been modified from 2 to 3 years, because this is the time when beneficiaries are expected to graduate out of the program and therefore their socio-economic data need to be revised
Revised	Percentage of INAS delegations in areas of project implementation fully connected and regularly sending information through the MIS		Percentage		Value	0.00	0.00	90.00
					Date	07-Oct-2013	23-Aug-2016	31-Dec-2020
					Comment			The indicator has been revised to reflect a later closing date, but keeps same target
Revised	Percentage of Districts with grievance and redress system operational		Number		Value	0.00	0.00	30.00
					Date	07-Oct-2013	23-Aug-2016	31-Dec-2020
					Comment			The indicator has been revised to reflect a later closing date, but keeps same target
Revised	Percentage of complaints and appeals resolved in a timely manner		Percentage		Value	0.00	0.00	50.00
					Date	07-Oct-2013	23-Aug-2016	31-Dec-2020
					Comment			The indicator has been revised to reflect a later closing date, but keeps same target
Revised	Completed Process Evaluations		Number		Value	0.00	0.00	1.00
					Date	07-Oct-2013	23-Aug-2016	31-Dec-2020
					Comment			The number of process evaluations has been reduced to 1 as spots checks are already providing operational information on processes
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Annex : Detailed description of Modified or New Project Activities

1. 
   The proposed Additional Financing (AF) will introduce a new “Direct Cash Transfer” component to the existing project, to support drought-affected households in three selected districts in Gaza province in the Southern region of Mozambique.
   

2. 
   The proposed AF will therefore expand the scope of the project to enable the Government of Mozambique (GoM) to respond to the prolonged drought caused by the El Niño phenomenon in various parts of the country. In this type of slow-onset disaster, which creates longer-term social and economic crises in affected areas, it would not be sufficient to provide households with short-term and seasonal cash-for-work opportunities, as provided by PASP. Furthermore, those drought-affected households would not necessarily comply with the entry criteria of PASP, or of other safety nets such as the PSSB, and the benefit levels and mode of delivery of those benefits under those programs would not be adequate in this kind of emergency situation. The ongoing drought has deprived affected households from producing for their daily consumption/subsistence and compromised their well-being in terms of health, and nutrition outcomes. In addition, its continuation over a medium term period has also likely led households to take children out of school (given school fees and opportunity costs) and sell assets and capital which normally they could have used to start their livelihood activities once the drought ceases. In this situation, it is essential to provide households with income support in the short and medium term, and help them move towards recovery and enable them to resume their livelihood activities.
   

3. 
   The proposed AF will provide essential support to households affected by the drought through direct cash transfers. Cash transfers would be made every two months for a period of 12 months to approximately 20,000 households. Monthly benefits would amount to MZN2,500 (approximately USD 32¹³) and would thus be slightly lower than food benefits received during the first 3 months of humanitarian response through the INGC (equivalent to MZN3,000), but higher than the benefits offered by PASP and PSSB to their beneficiaries. The rationale is that beneficiary households would receive cash transfers in a phase when they need to maintain their consumption levels and restart their activities and progressively recover their levels of income prior to the crisis (as opposed to the benefits received during the 2 or 3 months of humanitarian response, when families face total food and income deprivation and need to be supported with higher levels of benefits). After the period of 12 months of Direct Cash Transfers, households would then be directed to other programs (PASP, PASD,PSSB or PSSAS) according to those programs own entry criteria (see figure 1).
   

4. 
   The program would target 3 districts among the worst drought-affected in the country. Those districts, Mabalane, Chokwe and Massingir, are among the districts that have been declared priority for food assistance by the INGC for the humanitarian response phase. In addition, as the Direct Cash Transfers is a new type of intervention for INAS and the funds are only sufficient to cover 20,000 households, it was agreed that the districts would all belong to the same province. This would ease implementation process, in particular the management and coordination of payments and the progressive introduction of a payment system to be outsourced to specialized payment agencies.
   

5. 
   Beneficiary households would be the same as those targeted for INGC food assistance during the humanitarian response period. The INGC determines the number of families to be supported in each district affected by emergencies, in this case by the drought caused by El Niño. The district authorities, under the leadership of the district administrator (the highest government authority in the district) then establishes the lists of affected households in each district and in the Comunas and localidades worst affected. The food assistance provided by the INGC is then distributed by World Food Program (WFP) or NGOs to the selected beneficiaries. The lists of beneficiaries in the three districts will be communicated to INAS by the INGC, and crossed with the computerized lists established by WFP and the NGOs and used to provide food assistance until March 2017. The same beneficiaries who are currently receiving this food assistance will be selected to participate in the “Direct Cash Transfer” program and receive cash transfers for 12 months. All beneficiary households will therefore be selected before the start of the proposed AF.
   

Figure 1: From Humanitarian to Social Safety Nets

6. 
   The emergency response will build on scalable systems to rapidly respond to urgent needs. In this sense, the implementation of the emergency response will rely on some of the delivery systems and local institutional capacity that has been developed at INAS over the last years. Under the first Social Protection Strategy and with support from the Social Protection Project, INAS managed to develop a targeting system, a social registry of beneficiaries and a management information system, that would allow to rapidly scale up cash transfers in the affected areas. INAS also recruited experienced procurement, financial management, safeguards and operations officers that will support the emergency response together with additional experts that will be hired specifically for the additional financing. However, due to the unprecedented scale of the crisis, INAS will need additional financial support under Component 1 of the project and technical assistance to roll out these delivery systems rapidly and at national scale.
   

7. 
   INAS would register beneficiary households in each district. Beneficiary households would be enrolled in the program by staff of INAS based at the INAS delegation covering the three selected districts. INAS would provide also beneficiaries with information on the program, and accompany them throughout the implementation of the program. They will be present on payment day, and help with complaints and updates in family situations (e.g. if a beneficiary household leaves the area, or does not collect its benefits for more than two consecutive months, etc.).
   

8. 
   Cash payments would be made through a payment agency hired by INAS. A number of potential payment agencies (banks, mobile phones companies, etc.) will be identified and invited to bid in a restricted bidding process. The payment agency is expected to be identified and its contract ready by the time the program becomes effective (tentatively May 2017), so that beneficiaries can start receiving their benefits as soon as possible after enrollment.
   

9. 
   Communication and outreach activities regarding all aspects of the proposed AF will be carried out by INAS and MGCAS. They would aim at not only informing the general public and the beneficiaries of the program and its social accountability, but also transmitting important messages regarding human development (nutrition, school attendance, parenting, health/vaccination etc.), financial planning, and productive investments. These will be intensified over time to ensure that the program produces a value added beyond the smoothing of consumption (through regular cash transfers). A specific communication strategy would be developed by INAS and would motivate and empower the beneficiaries to become active agents of their well-being.
   

10.